Technical Support for Jaksta Media Recorder

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NOT CAPTURING ANYTHING AFTER APPLE ID FIX

20 Mar 2017 23:03 / Views: 13

 

Hello, Jaksta friends!

 

I am having problems capturing any videos from any website, including YouTube!

 

This started happening right after fixing my issues with the Apple ID sing-in. The password I was using in my main desktop computer (an iMac running Mac OS 10.6.8) was not being recognized by either my iPhone or my laptop (a MacBook Air from early 2014, running OS X El Capitan 10.11.16). I am running Jaksta on the MacBook.

 

I called the Apple helpline and I was guided through a series of checks and updates, which involved checking the time and date, rebooting (using several combinations with alt+Cmd+ctrl, which I cannot remember) in different ways to prompt a double Apple start "chime" sound, and rebooting my modem. I updated to Sierra, but that didn't solve the problem.

 

I know I should send a copy of the log, but I can't find it in the new version...


20 Mar 2017 23:03

Hi Alex,

Have you tried reinstalling Jaksta at any point? If you have not, then that might be a good starting point.

In the newest version of Jaksta, you can find the log file by going to Preferences > General > Find Log File (button down the bottom right) in Jaksta.

A screenshot of the main Jaksta screen may also help.

Start with that and we will go from there :D

Regards

Liam

Jaksta Support


From Liam @ 22 Mar 2017 10:03
Hi, Liam!

Issue unresolved.

 Here is the most recent entries on the log.

2017-01-23 07:56:58.831 Jaksta[401:3341] Version 1.5.1 (205)
2017-01-23 07:56:58.831 Jaksta[401:3341] TSTFORFRMMK0123456789.Error
2017-01-23 07:56:58.851 Jaksta[401:3341] 4 Interfaces Found
2017-01-23 07:56:58.851 Jaksta[401:3341]  FOUND addressB <2c:f0:ee:2f:ed:1e>
2017-01-23 07:56:58.851 Jaksta[401:3341]  IGNORING addressB <Bluetooth PAN>
2017-01-23 07:56:58.851 Jaksta[401:3341]  IGNORING addressB <Thunderbolt 1>
2017-01-23 07:56:58.851 Jaksta[401:3341]  IGNORING addressB <Thunderbolt Bridge>
2017-01-23 07:56:58.856 Jaksta[401:3341] Mac Version = 10.11.6
2017-01-23 07:56:58.881 Jaksta[401:3341] Mac Version = 10.11.6
2017-01-23 07:56:58.881 Jaksta[401:3341] OSX Version: 10.11
2017-01-23 07:57:01.507 Jaksta[401:3341] Could not find image named 'rovi'.
2017-01-23 07:57:01.541 Jaksta[401:3341] Could not find image named 'AC55D7FA-E441-4B85-9FE0-6A8E99928FCF'.
2017-01-23 07:57:01.552 Jaksta[401:3341] Could not find image named '64EFFCB9-7A40-47E8-857B-10890A134EF4'.
2017-01-23 07:57:01.553 Jaksta[401:3341] Could not find image named 'FBC0BF2F-2388-4F6B-8960-78FEE9CB7AD8'.
2017-01-23 07:57:01.553 Jaksta[401:3341] Could not find image named 'F06BBC97-570B-4E69-84BE-7684EE36B31F'.
2017-01-23 07:57:01.554 Jaksta[401:3341] Could not find image named '24327D40-D601-4366-A6C4-4A43CC52D0F6'.
2017-01-23 07:57:01.554 Jaksta[401:3341] Could not find image named 'D440D776-F2B3-4B66-92E6-E205ACF545AA'.
2017-01-23 07:57:01.558 Jaksta[401:3341] Could not find image named '0FE17918-D0D0-4094-AC74-5F50E316B2E2'.
2017-01-23 07:57:01.559 Jaksta[401:3341] Could not find image named '1DEF9362-4E61-4508-A62A-EA03451C4768'.
2017-01-23 07:57:03.287 Jaksta[401:3341] JAK: colour.topbar.background.start = COLOUR (180,180,180, 1.0)
2017-01-23 07:57:03.288 Jaksta[401:3341] JAK: colour.topbar.background.end = COLOUR (120,120,120, 1.0)
2017-01-23 07:57:03.404 Jaksta[401:3341] JAK: font.topbar = FONT (Lucida Grande, 13.0)
2017-01-23 07:57:03.404 Jaksta[401:3341] JAK: font.topbar.colour = COLOUR (222,222,222)
2017-01-23 07:57:03.405 Jaksta[401:3341] JAK: colour.bottombar.background = COLOUR (lightGrayColor)
2017-01-23 07:57:03.406 Jaksta[401:3341] JAK: font.table.header = FONT (Lucida Grande, 11.0)
2017-01-23 07:57:03.406 Jaksta[401:3341] JAK: font.table.normal = FONT (Lucida Grande, 12.0)
2017-01-23 07:57:03.407 Jaksta[401:3341] JAK: colour.progress.inside = COLOUR (grayColor)
2017-01-23 07:57:03.407 Jaksta[401:3341] JAK: colour.progress.outside = COLOUR (grayColor)
2017-01-23 07:57:03.632 Jaksta[401:3341] JAK: AppDelegate.initPreferences
2017-01-23 07:57:03.634 Jaksta[401:3341] List Defaults
2017-01-23 07:57:03.640 Jaksta[401:3341] {
    AKDeviceUnlockState = 0;
    AntialiasedFontDilationEnabled = 0;
    AppleActionOnDoubleClick = Minimize;
    AppleAntiAliasingThreshold = 4;
    AppleGCIdleTimeInterval = "1.0";
    AppleLanguages =     (
        es,
        ja,
        fr
    );
    AppleLocale = "es_MX";
    AppleMeasurementUnits = Centimeters;
    AppleMetricUnits = 1;
    AppleMiniaturizeOnDoubleClick = 0;
    AppleShowAllExtensions = 1;
    Country = MX;
    "FIXED_AUDIO_WEBM" = 1;
    "FIXED_F4F" = 1;
    "FIXED_MP2" = 1;
    MultipleSessionEnabled = 1;
    NSBoldSystemFont = ".SFNSText-Bold";
    NSButtonDelay = "0.4";
    NSButtonPeriod = "0.075";
    NSDragAutoscrollAreaWidth = "5.0";
    NSDragCancelLimit = "100000.0";
    NSDraggingAutoscrollDelay = "0.4";
    NSEnableAutoCollapseOutlineDuringDragsDefault = NO;
    NSEnableAutoExpandOutlineDuringDragsDefault = YES;
    NSFixedPitchFont = "Menlo-Regular";
    NSFixedPitchFontSize = 11;
    NSFont = Helvetica;
    NSFontSize = 12;
    NSInputServerLaunchTimeout = 60;
    NSInterfaceStyle = macintosh;
    NSLanguages =     (
        es,
        ja,
        fr,
        en
    );
    NSMargins = "72 72 90 90";
    NSMenuFlashCount = 3;
    NSMenuScrollingOffset = 3;
    NSMenuScrollingSpeed = 5;
    NSNavPanelFileLastListModeForOpenModeKey = 2;
    NSNavPanelFileListModeForOpenMode2 = 2;
    NSNavPanelSidebarKeyForOpen =     (
    );
    NSNavRecentPlaces =     (
        "~/Desktop/FONDOS Y PROTECTORES/CIUDADES/KIOTO",
        "~/Desktop/FONDOS Y PROTECTORES/CIUDADES/COPENHAGUE",
        "/Volumes/USB DISK/KUNI BRAR 2016 /SAN PETESBURGO 2015 1/flickr MAL COPIADAS FALTAN UNAS QUE ESTAN EN IPHOTO",
        "~/Documents/MA\U0308",
        "~/Documents/REISE"
    );
    NSPersonNameDefaultDisplayNameOrder = 0;
    NSPersonNameDefaultShortNameFormat = 0;
    NSPersonNameDefaultShouldPreferNicknamesPreference = 0;
    NSPreferredSpellServerVendors =     {
        English = "NeXT-OpenStep";
    };
    NSPreferredWebServices =     {
        NSWebServicesProviderWebSearch =         {
            NSDefaultDisplayName = Google;
            NSProviderIdentifier = "com.google.www";
        };
    };
    NSQuotedKeystrokeBinding = "^q";
    NSRequireAutoCollapseOutlineAfterDropsDefault = NO;
    NSResetIncrementalSearchOnFailure = YES;
    NSScrollAnimationEnabled = YES;
    NSScrollerButtonAcceleration = 8;
    NSScrollerButtonDelay = "0.5";
    NSScrollerButtonPeriod = "0.05";
    NSScrollerHasSeparateArrows = YES;
    NSScrollerKnobCount = 2;
    NSScrollerKnobDelay = "0.001";
    NSSmartCMYKColorConversion = YES;
    NSSystemFont = ".SFNSText-Regular";
    NSSystemFontSize = 13;
    "NSTableView Columns jaksta_table2" =     (
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0469636f 6e86>,
        20,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 07616374 696f6e73 86>,
        80,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 046e616d 6586>,
        341,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05747261 636b86>,
        250,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 06617274 69737486>,
        150,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05616c62 756d86>,
        150,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 08647572 6174696f 6e86>,
        80,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0473697a 6586>,
        75,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 06737461 74757386>,
        100,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0870726f 67726573 7386>,
        100,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e70726f 67726573 73737461 74757386>,
        100,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 03657461 86>,
        100,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04646174 6586>,
        120,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04706167 6586>,
        250
    );
    "NSTableView Hidden Columns jaksta_table2" =     (
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0469636f 6e86>,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05747261 636b86>,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 06617274 69737486>,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05616c62 756d86>,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 08647572 6174696f 6e86>,
        <040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 0e70726f 67726573 73737461 74757386>
    );
    "NSTableView Sort Ordering jaksta_table2" =     (
    );
    NSUIHeartBeatCycle = "0.03";
    NSUseCocoaInputServers = YES;
    NSUserDictionaryReplacementItems =     (
                {
            on = 1;
            replace = pq;
            with = porque;
        }
    );
    "NSWindow Frame jakstawindow" = "350 65 1090 812 0 0 1440 877 ";
    NSWindowResizeTime = ".20";
    NavPanelFileListModeForOpenMode = 2;
    ProxyUpgradeDone = Y;
    "REMOVED_443_PORT" = 1;
    WebKitAVFoundationEnabled = 1;
    WebKitAccelerated2dCanvasEnabled = 0;
    WebKitAcceleratedCompositingEnabled = 1;
    WebKitAcceleratedDrawingEnabled = 0;
    WebKitAllowAnimatedImageLoopingPreferenceKey = 1;
    WebKitAllowAnimatedImagesPreferenceKey = 1;
    WebKitAllowFileAccessFromFileURLs = 1;
    WebKitAllowUniversalAccessFromFileURLs = 1;
    WebKitAllowsPictureInPictureMediaPlayback = 1;
    WebKitApplicationCacheDefaultOriginQuota = 9223372036854775807;
    WebKitApplicationCacheTotalQuota = 9223372036854775807;
    WebKitAsynchronousSpellCheckingEnabled = 0;
    WebKitAuthorAndUserStylesEnabledPreferenceKey = 1;
    WebKitBackForwardCacheExpirationIntervalKey = 1800;
    WebKitBackspaceKeyNavigationEnabled = 1;
    WebKitCSSCompositingEnabled = 1;
    WebKitCSSRegionsEnabled = 1;
    WebKitCacheModelPreferenceKey = 0;
    WebKitCanvasUsesAcceleratedDrawing = 0;
    WebKitCursiveFont = "Apple Chancery";
    WebKitDNSPrefetchingEnabled = 0;
    WebKitDOMPasteAllowedPreferenceKey = 0;
    WebKitDOMTimersThrottlingEnabledPreferenceKey = 1;
    WebKitDatabasesEnabledPreferenceKey = 1;
    WebKitDefaultFixedFontSize = 13;
    WebKitDefaultFontSize = 16;
    WebKitDefaultTextEncodingName = "ISO-8859-1";
    WebKitDeveloperExtrasEnabledPreferenceKey = 0;
    WebKitDiagnosticLoggingEnabled = 0;
    WebKitDisplayImagesKey = 1;
    WebKitEditableLinkBehavior = 0;
    WebKitEnableInheritURIQueryComponent = 0;
    WebKitExperimentalNotificationsEnabledPreferenceKey = 0;
    WebKitFantasyFont = Papyrus;
    WebKitFixedFont = Courier;
    WebKitForceSoftwareWebGLRendering = 0;
    WebKitFrameFlatteningEnabled = 0;
    WebKitFullScreenEnabled = 0;
    WebKitHTTPEquivEnabled = 1;
    WebKitHiddenPageCSSAnimationSuspensionEnabled = 0;
    WebKitHiddenPageDOMTimerThrottlingEnabled = 0;
    WebKitHyperlinkAuditingEnabled = 1;
    WebKitImageControlsEnabled = 0;
    WebKitJavaEnabled = 1;
    WebKitJavaScriptCanAccessClipboard = 0;
    WebKitJavaScriptCanOpenWindowsAutomatically = 1;
    WebKitJavaScriptEnabled = 1;
    WebKitJavaScriptMarkupEnabled = 1;
    WebKitJavaScriptRuntimeFlagsPreferenceKey = 0;
    WebKitLoadSiteIconsKey = 0;
    WebKitLocalFileContentSniffingEnabledPreferenceKey = 0;
    WebKitLocalStorageEnabledPreferenceKey = 1;
    WebKitLowPowerVideoAudioBufferSizeEnabled = 0;
    WebKitMediaControlsScaleWithPageZoom = 1;
    WebKitMediaKeysStorageDirectory = "~/Library/WebKit/MediaKeys";
    WebKitMediaPlaybackAllowsInline = 1;
    WebKitMediaPlaybackRequiresUserGesture = 0;
    WebKitMediaSourceEnabled = 1;
    WebKitMinimumFontSize = 0;
    WebKitMinimumLogicalFontSize = 9;
    WebKitNotificationsEnabled = 1;
    WebKitOfflineWebApplicationCacheEnabled = 0;
    WebKitPDFDisplayMode = 1;
    WebKitPDFScaleFactor = 0;
    WebKitPageCacheSupportsPluginsPreferenceKey = 1;
    WebKitPictographFont = "Apple Color Emoji";
    WebKitPlugInSnapshottingEnabled = 0;
    WebKitPluginsEnabled = 1;
    WebKitPrivateBrowsingEnabled = 0;
    WebKitQTKitEnabled = 0;

 


04 Apr 2017 08:04

Hi again Alex,

Could you please send through the log file itself? What you have copied is just a small part of the startup procedure, which actually doesn't tell us much.

You can find the log file by going to Preferences > General > Find Log File (button down the bottom right) in Jaksta.


Regards

Liam

Jaksta Support


From Liam @ 05 Apr 2017 10:04
Here you go... still not capturing anything... Thank you for your help.

 


24 Apr 2017 12:04

Hi Alex, 

Did you end up trying the reinstall? Can you also provide a link to a video/site that you are having problems with?

In case you are not aware, there is a new 2.0 version of Jaksta that we released last week. Unlike the normal updates which have been free for several years, this is a paid upgrade to a new version which we are offering a discount upgrade offer to existing license holders.

If you feel it is worth it, you could install it in trial mode and see fi that fixes your problem. If it does, then you know that the issue is within the program and you also know that upgrading to the new version will solve the issue. If not, you know it is either the sites you are downloading from or the setup of your machine itself, which may have been altered after you solved your Apple ID problem (which it sounds a bit like it is).

Regards

Liam

Jaksta Support


From Liam @ 26 Apr 2017 15:04

Hi Alex,

I am just posting your response that you sent through as an email ticket here, so that we can keep it all in this thread and keep it tidy:

Hi, Liam

Thanks for your reply. I did try to resinstall (not the updated version). I cannot download anything from anywhere. YouTube would be a good example to try (any video, really). did the log not reveal anything particular about my settings, etc?


From Liam @ 28 Apr 2017 10:04

Hi Alex,

Mostly the log file looks to be OK. It appears that the program is starting up as it should, then it begins monitoring and the downloads are successful. It doesn't seem to fail when it gets to conversion, as it comes up saying 'no conversion necessary', which means it has decided that the conversion was not needed rather than it failing. 

It does say that it has detected a VPN, which comes sometimes affect the proxy settings and interfere with web traffic. This was a bit of a problem in the now old version that you are running, but sometimes it just detects false positives and they really have no effect.

If you are running a VPN, try turning it off and just run some tests with YouTube videos - keep it simple. 

At this point, especially because you have made changes/updates on your machine form the Apple ID fix, I would suggest updating to the trial version of Jaksta 2.0 just so you can determine whether the issue lies in your machine or if there is some kind of conflict that the old version has with your settings that the new version hopefully will not. 

Let me know how you go.

Regards

Liam

Jaksta Support 


From Liam @ 28 Apr 2017 10:04
Liam,

This is the new log. Updated to 2.0. (trial). No VPN. No luck!




 


28 May 2017 06:05

Hi Alex,

I know it was a little while ago now but are you able tell me what changes you made to your system when you had the issues with your Apple ID sign in?

It seems like the problem started then and could be the result of some altered settings.

In the meantime I have sent your log to the Dev team to see if they can learn anything from it.

Regards

Liam

Jaksta Support


From Liam @ 31 May 2017 13:05

Hi again Alex,

I have something else that you can try.

When you run Jaksta, it implements its own proxy settings and when there is a conflict or the changes are not done right then this can create various proxy issues. 

If you go to System Preferences > Network > Advanced > Proxies, then you should have nothing ticked on when Jaksta is not running.

image

When you open it, you should find that Web Proxy (HTTP) and Secure Web Proxy (HTTPS) are turned on. If you then select Web Proxy (HTTP) you should be able to see what the Web Proxy Server is. As seen below, it should be localhost: 3129. Normally this should be set by Jaksta when it runs the config daemon, but for some reason it may not have. Change it manually and then do the same for Secure Web Proxy (HTTPS) if needed.  

image

After making the changes, close Jaksta and then reopen it and give it a test. From this point on these settings should be retained and should not need to be set again.

Let me know if this helps to resolve your issue or not.

Regards

Liam
Jaksta Support


From Liam @ 31 May 2017 15:05