Jaksta Media Recorder for Mac Technical Support Forum

Not downloading Properly

I am trying to download from http://videos.sproutvideo.com/embed/489ad0bd191ee3c5c0/611851e5b64090cd

it ends up downloading 4 files, none of which plays.

From dawn edmiston @ 03 Aug 2018 23:08

Answers: 5, Votes: 0

Hello?

Does anyone from support work here? It's bee a week and no response.

From dawn edmiston @ 11 Aug 2018 01:08

Votes: 0

Hi Dawn,

Apologies for the late reply. I forgot to respond at the time you made your original post.

I tested that video and encountered the same issue. I then forwarded my findings onto development, and am waiting on a response.

I will keep you informed of any updates as best I can.

Regards

Liam

Jaksta Support

From Liam @ 11 Aug 2018 13:08

Votes: 0

Has this issue been resolved by development?

From Trevor Rydalch @ 04 Jan 2019 08:01

Votes: 0

No

From dawn edmiston @ 04 Jan 2019 08:01

Votes: 0

Hi everyone,


Update regarding Sprout videos:

Our development team believes they have identified the issue but it will take some time to produce a fix and testable beta. This is due to both the amount of work needed to develop it as well as other pending updates and fixes that we have on our list.


It is on our radar and I will post any relevant updates to this thread.


Regards

Liam

Jaksta Support 



From Liam @ 10 Jan 2019 15:01

Votes: 0