Technical Support for Jaksta Media Recorder

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Not Recording Amazon?

Asked by Andres M Anaya @ 16 Nov 2015 14:11 / Views: 81

When I try to start an amazon movie nothing happens, but works fine on youtube and other sites? Am I doing something wrong?


From Andres M Anaya @ 16 Nov 2015 14:11

Hi Andres,

Are you able to send us a specific link to an amazon movie that does not work? Unfortunately the URL did not show in the logs.

Thanks,

Ben

Jaksta Support


From Ben @ 19 Nov 2015 13:11

Hello,

http://www.amazon.com/dp/B010NDYAC2/ref=atv_hm_c_yrvds_s9027_2_2?_encoding=UTF8&pf_rd_i=default&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=2269251782&pf_rd_r=03A2N1SNTCA9N47KCGBQ&pf_rd_s=center-3&pf_rd_t=12401


From Andres M Anaya @ 19 Nov 2015 14:11

Hi Andres,

Sorry for the delay!

Thanks for the link. We were able to capture this from here.

Are you able to check that you are able to download from sites such as YouTube or DailyMotion?

Do you see any error messages when you start up Jaksta?

Which browser are you using? Does changing between Safari/Chrome/Firefox make a difference?

Thanks,

Ben

Jaksta Support


From Ben @ 27 Nov 2015 15:11

Hello 

Sorry for the lag. But seem to have a problem with Amazon. For example,

http://www.amazon.com/Pay-Forward-Kevin-Spacey/dp/B005FDWQEK/ref=sr_1_1?s=instant-video&ie=UTF8&qid=1450713951&sr=1-1&keywords=pay+it+forward

isn't working either. But youtube and others work?


From Andres M Anaya @ 22 Dec 2015 02:12

Hi Andres,

Sorry about the delay in my reply over the holidays.

Unfortunately it looks like we cannot capture these videos from Amazon at the moment, at least with the Mac version. I have made a note of this, we will looking in adding support for them in a future update.

You may be able to use a screen capture product such as Jaksta Screen Recorder instead for these videos.

Sorry I can't be of more help here.

Thanks,

Ben

Jaksta Support


From Ben @ 04 Jan 2016 13:01