Jaksta Media Recorder for Mac Technical Support Forum

not working with xhamsterlive

Hi,

Just to ask, does it work with the live streams from xhamsterlive? I have version 2.2.5 (269) and it's not working any more.

I have 10.13.4 MacOS High Sierra.

Thanks,

A

From ANTONIO JOSE @ 19 May 2018 17:05

Answers: 1, Votes: 0

Hi Antonio,

We have not had any other reports recently saying that it no longer works.

Can you please send us through a clean log file for review.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

From Liam @ 29 May 2018 11:05

Votes: 0