Technical Support for Jaksta Media Recorder

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OS X El Capitan and Jagsta

Asked by Henning Strodthoff @ 20 Nov 2015 20:11 / Views: 153

If Jaksta Version 1.4.6 (188) is running I regularly have problems using my apple ID & Passwort. After closing Jaksta everything is fine again.

Jaksta Version 1.4.6 (188)

Mac OS El Capitan Version 10.11.1

Yours

Henning


From Henning Strodthoff @ 20 Nov 2015 20:11

Hi Henning,

Jaksta uses a local proxy server on your machine -  a program running in the background which all internet communication goes through. This may be causing the issues.

Can you describe exactly what problems you are getting? Which apps are asking for your Apple ID? Do they accept it but keep asking, or do they reject it unless you close Jaksta? What error message do you see?

Thanks,

Ben

Jaksta Support


From Ben @ 24 Nov 2015 14:11

Dear Ben

Its iTunes itself. Sometime also other apps.

iTunes is asking for the password. After answering, the same demand for ID and password comes up again. I have to close Jaksta.

Yours

Henning


From Henning Strodthoff @ 24 Nov 2015 22:11

Hi Henning,

Sorry about that, we are investigating this. Let us know if you notice any other apps (apart from iTunes) being affected.

The method that Jaksta has to use to capture HTTPS video is relatively invasive, so we may not be able to fix some of these. But we will improve it as much as we can.

Thanks,

Ben

Jaksta Support


From Ben @ 27 Nov 2015 13:11