Technical Support for Jaksta Media Recorder

problem

Asked by Толя @ 04 Oct 2016 04:10 / Views: 54

My problem is also that jaksta wont record anymore with macOS Sierra. When jaksta is turned on, than I can not starte internet sites. 


From Толя @ 01 Oct 2016 05:10

Hi, 

same problem here.


From ANTONIO JOSE @ 04 Oct 2016 04:10

Hi,

Unfortunately Jaksta does not currently work properly on macOS Sierra. We are working on a fix for this.

In the meantime we have a workaround on our FAQ:

https://support.jaksta.com/solution/articles/6000152562-not-working-on-macos-sierra

Sorry for the inconvenience!

Thanks,

Ben

Jaksta Support


From Ben @ 04 Oct 2016 12:10

Hi,

I've tried but didn't work. I don't figure out why.

thanks,

AR


From ANTONIO JOSE @ 06 Oct 2016 02:10

I've tried with no success. I don't know why it didn't work, firefox did not opened the link of your workaround solution.

Thanks,

AR


From ANTONIO JOSE @ 06 Oct 2016 03:10

Hi Antonio,

Can you make sure that you have the latest version of Jaksta running, and then visit this link in Firefox:

http://localhost/jaksta.cer

If it still does not work, can you say exactly what you see? If possible send us a screenshot of what shows in Firefox.

Thanks,

Ben

Jaksta Support


From Ben @ 12 Oct 2016 12:10

Hi everyone,

We now have a beta version which should work properly on macOS Sierra:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

This should work in Safari and Chrome. Let us know if there is still any trouble.

Thanks!

Ben

Jaksta Support



From Ben @ 13 Oct 2016 13:10

hi,

Jaksta is back to work, thanks :-D

best regards,

AR


From ANTONIO JOSE @ 18 Oct 2016 01:10