Technical Support for Jaksta Media Recorder

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Recording from CAM4 does not work anymore

Asked by pp123 @ 31 Jul 2017 22:07 / Views: 5

I have just upgraded my licensed copy to the latest one and sadly recording from CAM4 does not work properly. The Recorder creates multiple .m2ts files of 20-30kb each during recording, instead of a single flv file, as it used to before. If I close or minimise the window with the cam4 broadcasting, the recorder even stops recording those tiny files.

I am on OS X Yosemite, Version 10.10.5, using Jaksta Media Recorder Version 2.0.1 (227) licensed copy.

I have already tried completely uninstalling - deleting the folder located within library/application support - restarting - reinstalling but nothing changed. 

Any help would be appreciated.


From pp123 @ 31 Jul 2017 22:07

Hi Pan,

Could I please get you to send through a clean log file?

To get a clean log, you will need to do the following.

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a video stream that you know gives an error/fails 

- Close JMR once the download fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

If you want to try reverting to a previous version that you think may still work with this site, then just let me know and I can provide any installers you may need.

Regards

Liam

Jaksta Support


From Liam @ 03 Aug 2017 10:08