Jaksta Media Recorder for Mac Technical Support Forum

recording issue

i am trying to download a file from internet.org with media recorder.  the file loads bot with zero bites of info.

please assist.

john

From john mcguirk @ 29 Aug 2021 01:08

Answers: 10, Votes: 0

Hi John,

Can you please provide a link to the problem video so that we can test it?

Regards

Liam

Jaksta Support

From Liam @ 30 Aug 2021 13:08

Votes: 0

this file has zero bites

From john mcguirk @ 30 Aug 2021 23:08

Votes: 0

Hi John,

Apologies, I should have been clearer. Can you provide a URL to the problem video so that I can try doing a test capture for myself?

Regards

Liam

Jaksta Support

From Liam @ 31 Aug 2021 09:08

Votes: 0

https://archive.org/details/deadco2021-08-27.SPACSaratogaSpringsNY/DeadCo2021-08-27t03.flac

from this site i was trying to get the audio

however, as you see from the file enclosed there is nothing recorded

i was using media recorder

From john mcguirk @ 31 Aug 2021 11:08

Votes: 0

Hi John,

It worked for me using Firefox, but I'm also running our latest beta. You are welcome to try it as well.

You can download the beta installer here: https://download.shedworx.com/jaksta/beta/3.0.0_311/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Regards

Liam

Jaksta Support

From Liam @ 31 Aug 2021 17:08

Votes: 0

Hi Liam

I followed your instructions.  I did get the app installed.  However, nothing records.

From john mcguirk @ 01 Sep 2021 23:09

Votes: 0

Hi John,

Do you mean that nothing is detected and therefore there is no capture, or do you mean that you are still getting recording of empty files? There is a difference, and they would suggest different issues.

Regards

Liam

Jaksta Support

From Liam @ 02 Sep 2021 10:09

Votes: 0

this screen shot shows the info for the file.  it shows zero bites were captured.

From john mcguirk @ 02 Sep 2021 21:09

Votes: 0

Hi John,

The date stamp on that file is from August 30th, which is before you had the beta to test. So to clarify, are you still getting empty files when you try to capture the stream using the bet?

If that is the case, I would suggest trying to make the capture using different browsers as this can soemtimes lead to different results.

Regards

Liam

Jaksta Support

From Liam @ 03 Sep 2021 10:09

Votes: 0

Hi Liam,

I had followed all your instructions, but at first I still was not getting any recording files.  However, I tried again today and had great success.  It now seems to record quicker.   Thank you for your patient and help.  Hopefully I'm all set.

John 

From john mcguirk @ 04 Sep 2021 23:09

Votes: 0