Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Secure connection

Secure connection

Asked by giorgos @ 17 Oct 2015 08:10 / Views: 186

Hi , I am on El capitan and I have installed the newest beta.

Every time I enable jaksta recording mode ,my dropbox stops syncing . It says that it can't establish a secure connection.

Also , when the recording mode is enabled some sites like chaturbate and cam4 load very slowly if not at all.

Plus when I reset a stream, in previous versions the stream would be re-added ,no it will not.

And lastly , sometimes when I try to record cam4 streams jaksta quits. 

Can I fix those problems ?


From giorgos @ 13 Oct 2015 19:10

Also , I mostly use chrome


From giorgos @ 13 Oct 2015 19:10
I have the same issue. Downloaded the latest update (haven't updated in a long while) and cannot now use Jaksta at all. I use Mavericks. Dropbox goes dead when Jaksta loads. Firefox omplains about invalid certificates on Facebook, Youtube etc. and refuses to load these sites. Approving the Jaksta certificate in Firefox works, but does nothing for Dropbox. Please fix asap. I don't want to trust everything to Jaksta's certificate. i want to trust the sites' own certificates.

 


From AndreasT @ 14 Oct 2015 05:10

So after all these days, noone is going to answer from the support ?

very nice customer feedback !


From giorgos @ 19 Oct 2015 03:10

Hi,

Sorry for the long delay. The newest version is now 1.4.6:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

If you are still getting sites loading very slowly while Jaksta is running, can you send us your log file the next time this occurs? You can find it by going to the Preferences and clicking Find Log File. Also make sure you have "Always Record HTTP" and "Always Record RTMP" unticked in the Downloads tab of the Preferences. We have not been able to reproduce this issue here with cam4 or chaturbate.

If you are seeing Firefox not trusting certificates, try loading this page from Firefox while Jaksta is running:

http://localhost/jaksta.cer

Dropbox is a more difficult issue - we are looking into this. Sorry we don't have a fix for it yet.

Thanks,

Ben

Jaksta Support


From Ben @ 20 Oct 2015 11:10

The security issue is happening on almost every app . Even safari and iTunes. I can't purchase anything with Jaksta on.

Also the problem with cam4 and chaturbate : when you refresh a tab with a cam that is being recorded,the stream ends and it doesn't restart recording. I have to restart Jaksta.


From giorgos @ 21 Oct 2015 04:10

A log file from the time that pages stuck refreshing.


From giorgos @ 21 Oct 2015 04:10

Hi,

Regarding pages being stuck refreshing, thanks for the log. Unfortunately I could not see anything that looked like an obvious problem occurring. Are you able to check:


Does Jaksta say Downloading or Recording?

Does closing the tab kill the download?

Does closing the tab and then re-opening it via a link restart the download? Or is it the same as refreshing the page?

Unfortunately you will probably need to close Jaksta in order to purchase through the iTunes app.

Safari on the other hand should work with no problem including logging into apple.com. Can you say what you see in Safari? Are you able to send us a screenshot of what it looks like?

Thanks,

Ben


From Ben @ 26 Oct 2015 14:10
Hi I do have the same problem with firefox and dropbox. I use a macbook air

 


From pedro castano @ 04 Aug 2016 11:08

Hi Pedro,

Unfortunately we have a known issue with Dropbox. We will address this in a future patch if we can.

What issue do you see with Firefox? Can you describe what happens? Is it only specific sites that don't work?

Thanks,

Ben

Jaksta Support


From Ben @ 09 Aug 2016 11:08

Hi Ben.

Since some time ago, sorry I c'ant find a moment or a cause. 

When I do have Jaksta open Firefox do not open youtube and other pages. It says that the connection is not secure.  


From Pedro Maria Castaño @ 09 Aug 2016 12:08

Hi Pedro,

The next time you see this untrusted/not secure issue in Firefox while Jaksta is running, can you visit this page in Firefox:

http://localhost/jaksta.cer

Accept the new certificate if it asks you. Then try visiting other pages with Firefox. Is it any better? You may need to restart Firefox if it doesn't immediately change.

Thanks,

Ben

Jaksta Support


From Ben @ 12 Aug 2016 13:08