Technical Support for Jaksta Media Recorder
stopped working; also interferes internet connectivity
Asked by Jmwoodphd @ 09 Nov 2016 00:11 / Views: 23
I purchased the suite. The video downloader stopped working. As I try to work with it I find that every time I do so it interferes with my ability to log onto most other websites. Then I must restart my laptop in order to be able to once again log onto websites; however, the downloader does not work.
From Jmwoodphd @ 09 Nov 2016 00:11
What exactly do you see when you try to load websites? Are you able to send us a screenshot?
Is there a red "fail" icon or broken padlock symbol next to the URL at the top of the browser? If you click the icon, it should display information about the failure - are you able to send us a screenshot of this?
From Ben Graham @ 09 Nov 2016 14:11
Thanks so much for responding in a timely fashion...that's important to me...customer service...and I see it as a mark of the integrity of a company. So again, thanks.
Good news!! The issue is resolved. The problem was that when I tried to use the video downloader it didn't work...everything froze/stopped. And then it affected everything else on my mac when trying to connect to various websites! But a re-boot of the mac re-enabled everything, except the video downloader. The Music Miner, Screen Recorder, worked...until I tried using the video downloader...and everything got impacted.
However, as I prepared to respond to your e-mail, I got into the program and then noticed a notification of a newer version. So I downloaded it and everything works perfectly now!!
I'm sorry for the intrusion into your time. I know you must be very busy responding to customer inquiries. But I'm appreciative of your attention, and I'm very happy the update corrected the problem. I LOVE the product...works great...everything I had been looking for...which is why I became so disappointed/frustrated when it had stopped working.
From Jmwoodphd @ 10 Nov 2016 22:11