Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Asked by Mike Costerus @ 23 Dec 2016 04:12 / Views: 26

cannot install demo/trail:

Please help!

Thanx, Mike


el capitan 10.11.6


16/11/16 08:06:52,626 sudo[21598]:     root : /etc/sudoers is world writable ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:52,627 sudo[21598]:     root : no valid sudoers sources found, quitting ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:52,632 sudo[21605]:     root : /etc/sudoers is world writable ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:52,634 sudo[21605]:     root : no valid sudoers sources found, quitting ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:52,640 sudo[21612]:     root : /etc/sudoers is world writable ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=cp

16/11/16 08:06:52,641 sudo[21612]:     root : no valid sudoers sources found, quitting ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=cp

16/11/16 08:06:52,648 sudo[21619]:     root : /etc/sudoers is world writable ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:52,649 sudo[21619]:     root : no valid sudoers sources found, quitting ; TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rFapxm/Scripts/com.shedworx.Jaksta.BkYKaC ; COMMAND=launchctl

16/11/16 08:06:53,165 UserEventAgent[45]: Failed to send message because the port couldn't be created.

16/11/16 08:06:53,490 Installer[21583]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.


From Mike Costerus @ 16 Nov 2016 16:11

solved.

sudoers should not be world writable.


From Mike Costerus @ 16 Nov 2016 19:11

Hi Mike,

Well done on finding that. Thanks for posting the solution here. Yes Jaksta needs sudo access to install a local proxy server to run as a daemon.

Thanks,

Ben

Jaksta Support


From Ben @ 17 Nov 2016 13:11

Hi there,

How do I get sudoers not to be world writable? I've looked around on the Internet but couldn't find any viable solution.


Thanks.


From Céline Kaladjian @ 23 Dec 2016 04:12
Hi Céline,

Sorry for the slow response times over the Christmas break.

I would first check that you definitely have the same problem as Mike did - this is the case if you can start the Console app and see the same "root : /etc/sudoers is world writable" messages after a failed attempt to install Jaksta.

The solution to this involves editing the permissions of the file /etc/sudoers. However I would recommend caution with this as you can cause bigger problems on your machine if you get it wrong. If you still want to get ahead here is what to do:

First start a terminal by typing "terminal" into spotlight at the top right of the screen.

Then type this command into the terminal and press enter:

chmod 440 /etc/sudoers

It's important to get this exactly right - I would copy paste it directly from here (I just did it on my machine first to be sure!).

You can close the terminal after this. Also if you get an error message to the effect of "permission denied" then it's probably already correct.

Thanks,
Ben
Jaksta Support


From Ben @ 31 Dec 2016 16:12