Could you please reinstall Jaksta and then send through a clean log after testing one YouTube video via the normal stream capture method?
If the old log file remains after doing the reinstall, delete it and then do the test download and then send the fresh log file.
However, if the download is successful and you get a playable file from the YouTube test, reattempt a download from the site that was originally giving you problems (the reinstall may have fixed whatever is broken). If it fails again, send through a separate new log file with just this download test in it (ie. delete the old log file and do the test).
In the even that it all works, then that will mean that the reinstall has solved the issue.
From Liam @ 13 Jun 2017 11:06