Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Unexpected error

Unexpected error

Asked by Guy Assaf @ 28 Oct 2016 21:10 / Views: 14

Dear Jaksta support team, hello,

My name is Guy Assaf, I've purchased Jaksta for windows version 4.4.4.0 
a while ago and now I seem to have some troubles with monitoring.
When i press " Start Monitoring" an error message pops up and says "Unexpected error - Could not load driver JakNDis."

My order number is P1339944362125. 

Please let me know how can I fix this.
Thank you,
Guy.


From Guy Assaf @ 28 Oct 2016 21:10

Hi Guy,

Sorry for the long delay!

First, I can suggest downloading the latest version which is a free upgrade and should work with your existing activation key:

https://www.jaksta.com/download/windows/jaksta-media-recorder

If this does not help, are you able to post this in the Windows forum:

https://support.jaksta.com/discussions/forums/6000186433

Thanks!

Ben

Jaksta Support


From Ben @ 02 Nov 2016 15:11