Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Update not taking my serial number

Update not taking my serial number

Asked by Stephen Keen @ 09 Dec 2017 09:12 / Views: 12

I just updated my software to the latest version. When I enter my serial number

it says this number has been used too many times. I don't know what that means

as I have only used it to install on my mac twice...

Can you assist me with this problem??

Thanks

Stephen 


From Stephen Keen @ 11 Dec 2017 10:12

Hi Stephen,

By the looks of it you have two separate license profiles, one of which is for Version 1 of Jaksta Media Recorder. This is the one that has reached it's activation limit. I have increased this limit in the event that it is the one you want to use for whatever reason. 

Your other license is for Version 2 of JMR and still has a number of activations left and should work. 

I have emailed you a copy of your V2 license key in case you need it. 

Regards

Liam

Jaksta Support


From Liam @ 11 Dec 2017 10:12

Is there a limit on how many times you can download


From Conor Molloy @ 21 Dec 2017 06:12

Hi Conor,

You can activate Jaksta on up to two separate devices per license.

Regards

Liam

Jaksta Support


From Liam @ 21 Dec 2017 10:12