Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | video capture not working

video capture not working

Asked by Jeremy Finegan @ 22 Dec 2016 05:12 / Views: 12

Hi,

Jaksta is not working to capture ANY videos for me on my mac since I updated to a newer version. It was working fine before with the old version. Please help!


From Jeremy Finegan @ 22 Dec 2016 05:12

I had the same issue and I received the following reply:

Hi Mark,


Try the latest version - it has fixes specific to Sierra:

http://download.shedworx.com/jaksta/beta/Jaksta-1.5.1.pkg


From Mark Noble @ 23 Dec 2016 02:12
Hi Jeremy,

Sorry for the slow response times over the Christmas break.

Do you know which version you had before? First just try reinstalling as Mark suggested:
http://download.shedworx.com/jaksta/beta/Jaksta-1.5.1.pkg

If it still isn't working, can you send the log file to us after trying to capture from a couple of sites? You can find it by going  to the Preferences and clicking Find Log File.

Thanks,
Ben
Jaksta Support

 


From Ben @ 30 Dec 2016 12:12