Jaksta Media Recorder for Mac Technical Support Forum

video capture not working


Jaksta is not working to capture ANY videos for me on my mac since I updated to a newer version. It was working fine before with the old version. Please help!

From Jeremy Finegan @ 22 Dec 2016 05:12

Answers: 2, Votes: 1

I had the same issue and I received the following reply:

Hi Mark,

Try the latest version - it has fixes specific to Sierra:


From Mark Noble @ 23 Dec 2016 02:12

Votes: 1

Hi Jeremy,

Sorry for the slow response times over the Christmas break.

Do you know which version you had before? First just try reinstalling as Mark suggested:

If it still isn't working, can you send the log file to us after trying to capture from a couple of sites? You can find it by going  to the Preferences and clicking Find Log File.

Jaksta Support


From Ben Graham @ 30 Dec 2016 12:12

Votes: 1