Technical Support for Jaksta Media Recorder
video capture not working
Asked by Jeremy Finegan @ 22 Dec 2016 05:12 / Views: 25
Jaksta is not working to capture ANY videos for me on my mac since I updated to a newer version. It was working fine before with the old version. Please help!
From Jeremy Finegan @ 22 Dec 2016 05:12
I had the same issue and I received the following reply:
Try the latest version - it has fixes specific to Sierra:
From Mark Noble @ 23 Dec 2016 02:12
Sorry for the slow response times over the Christmas break.
Do you know which version you had before? First just try reinstalling as Mark suggested:
If it still isn't working, can you send the log file to us after trying to capture from a couple of sites? You can find it by going to the Preferences and clicking Find Log File.
From Ben Graham @ 30 Dec 2016 12:12