Technical Support for Jaksta Media Recorder
When on monitoring mode, I get "Site cannot provide secure connection" error message
Asked by Aaron @ 11 Nov 2016 03:11 / Views: 186
Whenever I put Jaksta into "start monitoring" mode and go to access a website, I receive an error message stating "site cannot provide a secure connection" error message. Furthermore, the site reads "www.whateverwebsite.com doesn't adhere to security standards." ERR_SSL_SERVER_CERT_BAD_FORMAT.
This site can’t provide a secure connection
www.youtube.com doesn't adhere to security standards.
However, when I turn on "stop monitoring" I have no issues. I am running on MacOS and have purchased the full Jaksta product. If you could please help me to fix the problem it would be greatly appreciated.
From Aaron @ 11 Nov 2016 03:11
Can you say what version of MacOS you have?
Can you try downloading and installing the latest version:
If that still does not help, the next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.
From Ben Graham @ 15 Nov 2016 14:11
I've the same problem, and many other user until the full version... i can't dl nothing, on any site...
From Benoit G @ 28 Nov 2016 02:11
The latest version of Jaksta has specific fixes for this type of issue:
The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.
From Ben Graham @ 29 Nov 2016 14:11