Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | When on monitoring mode, I get "Site cannot provide secure connection" error message

When on monitoring mode, I get "Site cannot provide secure connection" error message

Asked by Aaron @ 11 Nov 2016 03:11 / Views: 67

Whenever I put Jaksta into "start monitoring" mode and go to access a website, I receive an error message stating "site cannot provide a secure connection" error message. Furthermore, the site reads "www.whateverwebsite.com doesn't adhere to security standards."  ERR_SSL_SERVER_CERT_BAD_FORMAT. 

Example: 

This site can’t provide a secure connection

www.youtube.com doesn't adhere to security standards.

ERR_SSL_SERVER_CERT_BAD_FORMAT

However, when I turn on "stop monitoring" I have no issues.  I am running on MacOS and have purchased the full Jaksta product.   If you could please help me to fix the problem it would be greatly appreciated. 


From Aaron @ 11 Nov 2016 03:11

Hi Aaron,

Can you say what version of MacOS you have?

Can you try downloading and installing the latest version:

https://www.jaksta.com/download/mac/jaksta-media-recorder

If that still does not help, the next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 15 Nov 2016 14:11

I've the same problem, and many other user until the full version... i can't dl nothing, on any site...


From Benoit G @ 28 Nov 2016 02:11

Hi Benoit,

The latest version of Jaksta has specific fixes for this type of issue:

https://www.jaksta.com/download/mac/jaksta-media-recorder

The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 29 Nov 2016 14:11