Technical Support for Jaksta Media Recorder

YouTube issues

Asked by Shane @ 16 Feb 2021 07:02 / Views: 7

This info might be old. Please read more info about the best way to download from youtube now.

Recently, I started running into a couple issues when trying to get videos from YouTube:

1) Copying and pasting the url into Jaksta Media Recorder results in an error. 

2) Many files don't record the audio.

I am running Jaksta Media Recorder for the Mac, v2.2.5 on OS X 10.14.6.

I have attached the log file and a screen shot of the error I get when trying to copy and paste urls. The column won't let me expand the error message any more than it is.


From @

Hi Shane,

Please try our latest beta and see if that helps. You can get the installer here: https://download.shedworx.com/jaksta/beta/2.2.6_293/JakstaMediaRecorder.pkg

Go through the process of a basic reinstall: uninstall, reboot the Mac, install the beta

When you first attempt to run the installer you may receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Let me know how you go.

Regards

Liam

Jaksta Support


From @

This version allows me to copy the URL into Jaksta to download the video, but it took five download attempts to get a download with sound. Also, I'm guessing this is reading the dark mode from my computer, but your design has black writing on dark gray bars which makes it really hard to see the text.


From @

Hi Shane,

I should also mention that often using a different that result in a more successful capture. This only applies to using the normal auto-capture method, not the URL bar.

Thanks for pointing out the dark mode styling. I'll make a note of it and we'll look to fix that up sometime.

Regards

Liam

Jaksta Support


From @

This info might be old. Please read more info about the best way to download from youtube now.