Technical Support for Jaksta Music Recorder (Miner)

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Configuration Error- Music Miner on Mac 10.11

Asked by Islandgrl5209 @ 12 Sep 2015 06:09 / Views: 150

I recently updated to 1.3.4 and now I am getting the configuration error and installation error. I have already deleted prior copies of Jaksta Music Miner and made sure that it is only installed to the applications folder but I am still getting the spinning wheel and have to force quit to get this to close. It is completely not operational. I am attaching my log. Please help. ThanksĀ 


From Islandgrl5209 @ 12 Sep 2015 06:09

Hi,

Sorry for the delay. Thanks for posting the log file. It looks like Jaksta Music Miner was unable to install properly - can you try installing it again? You can get it from here again if necessary:

http://jaksta.com/download/mac/jaksta-music-recorder

Do you see any error messages during the installation? Or is it only when you actually start Jaksta Music Miner that you see errors?

Do you know whether you have administrator access when you install it? It should ask you to enter your password to make changes during the install, do you see this?

Thanks,

Ben


From Ben @ 23 Sep 2015 13:09
I have already tried installing this three times and removing the old copy and replacing into the applications folder each time I encounter the same problem. Error is only noted when starting the application and switching the off button to on. During installation on all occasions I have been asked to authorize the installation with administrator access (password is prompted) and install completes without errors . Hope this helps, please let me know what I need to do to get this working.
From Islandgrl5209 @ 27 Sep 2015 12:09

Hi,

Sorry for the delay. I can see it looks like you are using 10.11. We will have a fix available for this very shortly (tomorrow or later today).

Thanks,

Ben

Jaksta Support


From Ben @ 01 Oct 2015 15:10

I downloaded the Jaksta suite two days ago, and El Capitan around the same time. All I get are configuration errors. Nothing about Jaksta is working.


From Ronald G. Green @ 07 Oct 2015 03:10

Hi,

Sorry for the delay. We have fixed versions for El Capitan.

Jaksta Media Recorder:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

Jaksta Music Miner:

http://download.shedworx.com/musicminer/beta/JakstaMusicMiner.pkg

The installers will install the new versions in your Applications folder - make sure you run it from here. If you have an older version somewhere else, it still won't work.

Thanks,

Ben

Jaksta Support


From Ben @ 20 Oct 2015 13:10