Technical Support for Jaksta Music Recorder (Miner)

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How To Generate A Clean Log File

Asked by Ben Graham @ 25 Feb 2021 15:02 / Views: 135

Do the following to generate a clean log file:

  1. Open Jaksta Music Recorder
  2. Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  3. Quit Jaksta Music Recorder
  4. Delete the log file in the Finder window
  5. Reopen Jaksta Music Recorder
    • This will automatically generate a new log file in the Finder window
  6. Attempt to use Jaksta Music Recorder under the circumstances that result in an issue
  7. Quit Jaksta Music Recorder once it fails and/or the error is reproduced
  8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)


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