Technical Support for Jaksta Music Recorder (Miner)

Jaksta not working

Asked by Andrew Carrasco @ 25 Apr 2018 22:04 / Views: 22

Hello are there any issues with jaksta. When recording it keeps telling me error in the Status box.


From Andrew Carrasco @ 25 Apr 2018 22:04

HI Andrew,

I am going to need more information if I am going to be of help.

Can you please start by supplying as much information as you can - Mac OS version number, Music Recorder version number, exact error being displayed (or even better a screenshot), URL link to problem site/stream etc. 

I would also suggest doing a full reinstall. If there is a break in the programs processes then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Music Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-music-recorder) and it will generate a new copy of the deleted folder and the application files. 

If any login credentials are needed to test the site(s) you are having problems with then you can send them privately to support@jaksta.com (if you are comfortable with it). 

Regards

Liam

Jaksta Support


From Liam C @ 26 Apr 2018 13:04