Technical Support for Jaksta Music Recorder (Miner)
Asked by Rachid Qarchane @ 08 Oct 2015 01:10 / Views: 316
Hi, Jaskta Music Miner does not run on El Capitan, any idea ?
From Rachid Qarchane @ 08 Oct 2015 01:10
You can download the beta version now which should fix it:
If this still does not fix your issue, it sounds like you may have a separate problem. If you can give as much detail as possible about exactly what you are trying to do and exactly what you see, this would help us to assist you. Also if you can send your log file in this will help. You can find it by going to the Preferences and clicking Find Log File.
From Ben Graham @ 15 Oct 2015 13:10
it's been over three days i've sent you my Log file and 2 screen shot, i'm waiting a solution for my problem and sorry for my bad english
From Rachid Qarchane @ 20 Oct 2015 01:10
Sorry for the delay. I just replied to your email.
The newest version is 1.3.6 which you can get from here:
Make sure you install and run the new version from your Applications folder. If you have another version of it somewhere else, this may be older. You can always go to the menu and choose About Jaksta Music Miner to see the version number.
If you still see the same problem with version 1.3.6, can you send us the log file again?
From Ben Graham @ 20 Oct 2015 11:10
it's been over a week since my problem persists, please help
From Rachid Qarchane @ 22 Oct 2015 12:10
Thanks for the log. This looks like something new - I will get back to you soon.
From Ben Graham @ 22 Oct 2015 13:10
is Jaksta now ready for El Capitan? Yes or no? Cheers
From David Lewis @ 26 Oct 2015 00:10
Dave, yes Jaksta and Jaksta Music Miner are ready for El Capitan - the issue that Rachid is seeing is a separate one that is not obviously caused by El Capitan.
Rachid, I got your email thanks very much. In your home folder there should be a file named "JakstaConfigDaemon.log" which is created there when Jaksta Music Miner fails to start properly. Are you able to send this to us? This contains different information from the standard log file.
From Ben Graham @ 26 Oct 2015 13:10
there is no "JakstaConfigDaemon.log" on my mac
From Rachid Qarchane @ 26 Oct 2015 19:10
From Iggy @ 28 Oct 2015 07:10
it's been 21 days that I have opened the ticket, my problem is still not resolved ????
From Rachid Qarchane @ 28 Oct 2015 13:10
Sorry this issue is proving to be difficult.
Here is what I suggest:
Can you start a terminal by typing terminal into spotlight at the top right of the screen.
Then copy and paste these commands into the terminal:
cp /var/log/JakstaConfigDaemon.log ~/
What output do you see? Is there now a file named JakstaConfigDaemon.log in your home folder?
We may need to put out a beta version to debug this issue if we can't get enough information. Let us know how you go.
From Ben Graham @ 28 Oct 2015 16:10
From Iggy @ 29 Oct 2015 07:10
We've now got a beta version that should hopefully fix this issue:
Let us know if this version 1.3.7 helps or if you still have problems.
From Ben Graham @ 29 Oct 2015 11:10
Now it work :)
thank you so much for your work :)
From Rachid Qarchane @ 29 Oct 2015 13:10
Hi, now loads correctly and no longer hangs, but still does not detect BBC iPlayer stream.
From Iggy @ 30 Oct 2015 05:10
Unfortunately BBC iPlayer is a tougher issue - we know about this not working at the moment and it should be fixed in an update. Sorry for the inconvenience.
From Ben Graham @ 30 Oct 2015 11:10
From Iggy @ 02 Nov 2015 11:11
BBC iPlayer is an issue for the Mac version in general, regardless of the OS X version you have. I can't provide an ETA at the moment, but yes hopefully it should be within the next few weeks.
From Ben Graham @ 02 Nov 2015 12:11
From Iggy @ 14 Nov 2015 07:11