Technical Support for Jaksta Music Recorder (Miner)

Support | Mac | Technical | Jaksta Music Recorder (Miner) | Music Miner not working for you tube

Music Miner not working for you tube

Asked by curt bass @ 28 Jan 2017 00:01 / Views: 30

Although it shows that it has worked when you get to file it has zero bytesj


From curt bass @ 28 Jan 2017 00:01

another example


From curt bass @ 28 Jan 2017 21:01

an example


From curt bass @ 28 Jan 2017 21:01

Help!!!!!!!!!!!


From curt bass @ 06 Feb 2017 05:02

HI Curt,

Sorry for the delayed reply. 

Firstly, try the site with "Always Record HTTP" and "Always Record RTMP" enabled in the Streaming tab in the Preferences.  This records the exact same data that the browser receives, instead of asking the website for its own copy. Some sites can only be captured like this. You need to leave the video running while capturing with these options enabled, so it's best to turn them off afterwards.

If this problem continues, the next time this occurs can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.


Also, what site are you downloading from? Can you provide a specific link to the file you are trying to download so that we can check it?


Regards

Liam

Jaksta Support




From Liam @ 09 Feb 2017 16:02

From curt bass @ 12 Feb 2017 21:02

here


From curt bass @ 12 Feb 2017 21:02

turning off items or putting check mark in does not make a difference I try to record 10 different items off you tube 2 capture 8 capture zero bytes


From curt bass @ 14 Feb 2017 07:02

Please respond


From curt bass @ 14 Feb 2017 21:02

Hi Curt,

I have encountered the same problem with a couple of your videos, but some others have worked when they didn't for you. 

Have you tried using different browsers, or just the one?

The following three YouTube videos all worked for me. Test these videos for yourself (in several different browsers if need be) and see if you get the same result:

https://www.youtube.com/watch?v=VSrv_n4tw7w&t=14s

https://www.youtube.com/watch?v=XibzC-e_s5M

https://www.youtube.com/watch?v=A3_3h2t89Uk

If these do work, then it is most likely the problem is with the other videos you are trying to download rather than the program. This can sometimes be due to YouTube's server setup, which affects the streaming method and can sometimes cause problems for the program.

Try using different browsers if you haven't already and run these test videos, and I will keep looking through your log file to see if there are any error codes. 


If you do get the same problem, please send another log file once you have run the tests.


Regards

Liam 

Jaksta Support


From Liam @ 15 Feb 2017 10:02

can not attach log file get message safari can't open page


From curt bass @ 15 Feb 2017 14:02

trying to attach


From curt bass @ 15 Feb 2017 14:02

Tried to use chrome to capture you tube and have same issues I am attaching log files

This is getting very frustrating program is almost rendered useless.


From curt bass @ 16 Feb 2017 06:02

Hi Curt,

I cannot see anything clearly going wrong in your most recent log files.

Have you tried reinstalling the software at any point? If not, give that a try and see if it improves.

Please also provide a screenshot of the actual problem when it comes up in Jaksta Music Miner, as that might help identify the problem.

You could also try checking the Firewall settings. Go to System Preferences > Security and Privacy > Firewall > Firewall Options, then check that Jaksta Music Miner is allowed (should have a green light next to it). If not, change it so that it is not blocked (from red to green). Probably won't be that, but have a look anyway.

Can you also please confirm that you have tried all the suggested tests, such as the YouTube links that I provided earlier and maybe try some videos from some other sites, eg. Vimeo, Pandora, Soundcloud, Flowplayer are a few examples you could try.

Regards

Liam

Jaksta Support


From Liam @ 16 Feb 2017 13:02

Liam,

 As suggested I reloaded music miner and then went to pandora(did not work),

you tube(did not work)

,soundcloud(did work)

I went to firewall settings and it is green for jaksta

What about trying other products  that you can capture you tube audio on?


From curt bass @ 16 Feb 2017 20:02

I do not understand the haphazard results


From curt bass @ 17 Feb 2017 22:02

Hi again Curt,


It definitely seems as if the problem arises during the conversion process, which then corrupts the file and is why it won't play and is so small.


A few more suggestions I can make are:

- Make sure you are you running Jaksta from the top level of your Applications folder (ie. it should not be inside a sub-folder in Applications)

- Check that your Download Location and Conversion Location in the Preferences are set to a place that still exists and is accessible (ie. be certain that you don't have the downloads directed to an external drive that is no longer connected)


I doubt it will be the second one, as the log file indicates that you have the download location set to the desktop - make sure the conversion location is also set an existing location, and that the permissions on the folder allow for it to be edited.


If these do changes do not resolve the issue, then a future update may fix it. We are hoping to have the next one out in the coming months and we will notify you when it is released.


As far as other products go, you could try Jaksta Media Recorder and download the whole video and then convert it to an audio file. But this may have the same problem, as the programming operates the same way as Music Miner. Alternatively, there are online sites that can download and convert YouTube videos into audio files of a specified file type, which would effectively give the same result. 


Try these final suggestions and hopefully it will come good.


Regards

Liam

Jaksta Support


From Liam @ 18 Feb 2017 12:02
Sorry to report followed instructions but roblem continues
From curt bass @ 18 Feb 2017 22:02

Hi Curt,

Sorry for the all trouble this is giving you.

The only other thing I can suggest is updating your Mac OS from 10.11 El Capitan to 10.12 Sierra.

See if that makes the difference.

Regards

Liam

Jaksta Support

 


From Liam @ 23 Feb 2017 10:02
Liam, My computer is unable to download Sierra
From curt bass @ 23 Feb 2017 23:02

Also Curt,

Could you check something for me?

In your Jaksta files there should be a list of downloaded files and then a sub-folder called 'Converted'. 

If the downloaded files are very small or are 0 bytes, then that means there was an issue with the download and then the conversion failed following the download. If they are a reasonable size and only the files in the 'Converted' folder are tiny, then that means the issue was with the conversion. 

Can you also supply the links that you tried from pandora and soundcloud (especially any that DID work) as well as any additional YouTube links you have tested.

Regards

Liam 

Jaksta Support


From Liam @ 24 Feb 2017 15:02
where do I find that file please?
From curt bass @ 24 Feb 2017 22:02

Only 2 of these files converted


From curt bass @ 24 Feb 2017 22:02

Hi Curt,

Can you please supply the links so that I can test them.

We need to determine if it is the sites and streams that are non-compatible with Jaksta, or if it is something to do with your setup that is creating the problem.

Considering that some files are downloading and converting properly, it suggests that the programs works as it should and it is in fact the streams that are the issue.

Regards

Liam

Jaksta Support


From Liam @ 01 Mar 2017 11:03

Hi Curt,

So all of the videos except for a couple gave me download errors. These two: https://youtu.be/WPSZkCt2nWM, https://www.youtube.com/watch?v=IGV0uAgK44E&feature=youtu.be,

downloaded, converted and played fine. 

It seems to me that until we get a newer version out to fix the issue, you won't be able to download some videos from that Damon Fowler guy. This is most likely just due to the streaming method used by YouTube for those videos, and you would have the same problem with any other videos that are streamed the same way. I have actually put one of the videos you supplied earlier into our 'list of problem videos/sites to be fixed', so whatever aspect of it that gives Jaksta problems should be sorted with a future update. 

From both of our testing, it seems that some files can download and some can't, so it gives the impression that the problem is not with the program, but is either the files you are trying to download or some other aspect of your setup that is interfering with the process. 

The only thing I can suggest at this point is to sit tight for an update which will hopefully fix the issue. Also, did you try actually fully reinstalling Music Miner at any point? If not, definitely try that.

Regards

Liam

Jaksta Support


From Liam @ 02 Mar 2017 11:03
Liam, Yes I did reload the program. Thanks for the updates.
From curt bass @ 02 Mar 2017 11:03