Technical Support for Jaksta Music Recorder (Miner)

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Music Recorder: MacOS versions supported

Asked by Ray Weston @ 19 Nov 2018 11:11 / Views: 100

What is latest version of MacOS supported?

Is MacOS Mojave, version10.14, supported?

If not then when?


From @

Hi Ray,

So far testing has shown that Music Recorder is compatible with Mac OS Mojave, and we have also not had any reports that suggest otherwise.

Regards

Liam

Jaksta Support


From @

Hi Liam

Interesting. Music Recorder was working fine recording from Spotify on 16th October. I updated to Mojave on 23rd October. I tried to use MR yesterday 24th October to record a new song from Spotify and nothing. Same today. No response at all from MR when I play the song.

I did notice that when I started MR after the OS update I got a warning that it wanted to use the internal microphone. I responded OK. This doesn't usually happen.


I checked MR preferences. In Audio Capture Mode, Audio Device is Soundflower (2ch) and greyed out. Is this normal? Mac Sound prefs show Input as Soundflower and Output as Internal Speakers.

Any thoughts?

Regards

Ray


From @

Hi Ray,

This response is based on the assumption that when you say 'record' you are referring to the Audio Capture method only, and not the stream capture method. 

We built the audio capture feature specifically to capture from sites and services that have found a way to block the stream capturing, with Spotify being the main one. I also got the notice to allow access to the internal microphone after updating to Mojave, so that in itself is not unusual. 

The greyed out audio device selection is probably due to you having it still ON/OFF toggle still switched to ON, which prevents any changes to the audio capture settings. When it is turned OFF, you should be able to change those settings. If you still cannot then it is likely that you do have some sort of issue, but it is unlikely to be specific or an inherent conflict with Mojave. 

Mac sound preferences should be showing the Input as Soundflower and Output as Soundflower (2ch) when it is active and recording (switched to ON). When it is OFF it should be showing as Input as Soundflower and Output as Internal Speakers.

If what you are describing is an instance of it being turned ON and the Output as Internal Speakers in the Mac sound preferences, then that is not correct. Try manually selecting Soundflower (2ch) and that should kick it back into the correct behaviour and restore the recording ability. It will hopefully continue to behave itself from then on as you change between turning the recording off and on.

If it continues to be erratic then I would suggest doing a reinstall, and that should also reset and restore any functions that may be broken.

Hope this helps.

Regards

Liam

Jaksta Support


From @

Hi Liam


Sorry to report. (Your comments in italic)


This response is based on the assumption that when you say 'record' you are referring to the Audio Capture method only.  This is correct.


I also got the notice to allow access to the internal microphone after updating to Mojave, so that in itself is not unusual. Noted, thank you.


When it is turned OFF, you should be able to change those settings. The ON/OFF toggle will only actually turn OFF in Streaming Mode. However, In Audio Capture Mode although the toggle does does not visibly change, I can see the Mac Audio Output toggle between Soundflower and Internal Speaker.


Try manually selecting Soundflower (2ch) and that should kick it back into the correct behaviour and restore the recording ability.  Unfortunately, this is not the case.


In Audio Capture Mode the ON/OFF toggle does not appear to function.

Nothing can be recorded.

Nothing can be heard with Mac Audio Output as Soundflower.

Sound can be heard only when the Mac Audio Output is Internal Speaker.


I have rebooted the Mac, downloaded and installed the latest MR version 2.5.5. Unfortunately, none of the above has changed. I still can not record anything.


As per my earlier note, there were no issues until after I updated to MacOS Mohave, version 10.14. Everything else remained the same. Surely this is no coincidence.


Regards

Ray


From @

HI Liam

I hear that Soundflower can be sensitive to the Mac OS version. Is this worth following up?

Just a thought

Ray


From @

Hi Ray,

I would still be inclined to say this an isolated issue with your particular system rather than an inherent conflict with Mojave, as I cannot replicate it. 

Quite possibly, the update to Mojave broke something or another element is in play and has caused a problem.

We have had some issues with Soundlfower reported and we suspect they were OS-related, but they were mostly relevant to users who were installing it for the the first time on a new-ish Mac OS (I think it started with High Sierra). What was common in those instances was that the Soundlfower settings did not show in Sound Preferences, but by the sounds of it they are appearing for you and can be selected/interacted with. So I also don't think that's what it is.

The fact that the ON/OFF toggle is not responding in Audio Capture Mode suggests that something is broken in the app.

At this point I would recommend doing a hard reinstall. If there is a break in the programs processes then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Music Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-music-recorder) and it will generate a new copy of the deleted folder and the application files. 

Also, just to rule out variables when you are doing your testing, it would be a good idea  to tinker with some of the Audio Capture settings (Toggle needs to be set to OFF - try turning it OFF in stream capture mode and then changing it to AC mode whilst still in the OFF position). In Jaksta Media Recorder go to Preferences > Audio Capture and select 'Record Silence' and then set the 'Max Silence Record Time' to 1 minute or so. Then attempt to do an audio capture with the new settings and go from there.

Let me know how you go.

Regards

Liam

Jaksta Support.


From @

Hi Liam


Thank you for doing such an exhaustive job. I have followed your recommendations (in italic) again. My comments follow.


delete the app (uninstall) from Applications instead of just reinstalling over it. OK.


Library > Application Support > Jaksta Music Recorder and delete that folder. There is NO Jaksta Music Recorder folder???


Reboot the Mac and then do a reinstall of the latest version. OK. Still no Library > Application Support > Jaksta Music Recorder folder.


Toggle needs to be set to OFF - try turning it OFF in stream capture mode and then changing it to AC mode whilst still in the OFF position. OK. but toggle ON/OFF is still not responding in Stream Capture.


Preferences > Audio Capture and select 'Record Silence' and then set the 'Max Silence Record Time' to 1 minute or so. OK.


Then attempt to do an audio capture with the new settings and go from there. No change, I’m afraId.


I tried deleting the Applications > Soundflower folder and then redoing all of the above. (Soundflower reinstalls with the App and I thought it might be a later version but it wasn’t.) Still no change.


Is the fact that there is no Library > Application Support > Jaksta Music Recorder folder in the JM-2.2.5.pkg download significant?


Regards

Ray


From @

Hi Ray,

If there is in fact no 'Jaksta Music Recorder' folder in that location then that's a very strong indicator that something is not right.

I will get you to double check that it is definitely missing and that you are looking in the right place, as there are two different 'Library' folders (each with their own 'Application Support' folders) in the Finder folder system. One if for the user and is for the Mac itself. I'm sure you already looked to the right spot based on my instructions, but we'll just be completely sure so that we can confidently rule things out and move forward with the troubleshooting.

A concrete way to get to where that folder should be is by doing the following:

- Open Jaksta Music Recorder

- Go to 'Preferences'

- Under the 'General' tab select 'Find Log File' (this will take you to the the log file in Finder which is buried in the correct Library folder system)

- Navigate up one level in the file structure in Finder (the log file will be in a folder called 'Logs')

- Navigate into the 'Application Support' folder which is on the same folder level as 'Logs'

- You should then be able to find, see and then delete the 'Jaksta Music Recorder' folder 

The 'Jaksta Music Recorder' folder should contain the files seen below, which are what we want to delete and then regenerate with a reinstall.

Have another look and let me know if you still cannot find the folder. If it is in fact missing then altogether then there is certainly something wrong, although if it doesn't exist then I am surprised that you can even run or open the app.

Regards

Liam

Jaksta Support


From @

Hi Liam


I have deleted the Application and Support files for MR. Screen shots show both in place after reinstallation of MR.


There is no change in ALL of the previously described symptoms.


Not previously mentioned is when I toggle the ON/OFF in AC mode, the toggle does not change but Mac Preferences > Sound > Output toggles between Soundflower and Internal Speaker. Either way, nothing is recording.


Regards

Ray


From @

Hi Ray,

The next step would be to send through a clean log file for us to review.

To get a clean log, you will need to do the following:

- Open Jaksta Music Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Change it over to Audio Capture Mode

- Attempt a recording and toggling the ON/OFF switch a couple of times

- Close JRM when it is clear that it is unsuccessful 

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Hopefully the log file will shine a light on what isn't working.

Regards

Liam

Jaksta Support


From @

Hi Liam

Instructions to generate a clean log followed to the letter.

Log file attached.

Regards

Ray


From @

Hi Ray,

Thanks for that.

I have forwarded your log onto development and will let you know when I hear something back.

In the meantime, could you check out this link and if you are confident follow the instructions to manually install a Mojave compatible version of Soundflower - https://www.fluxforge.com/blog/soundflower-os-x-10.11-10.12-macOS-sierra/

Like I said before, it is working for me on Mojave but it can't hurt to take a look in case it somehow is a Soundflower and/or Mojave issue. 

Soundflower is not something that we develop or own, and it is just built into Jaksta to enable functionality. For that reason, if Soundflower does end up being an issue then we may hit a point where you would need to get support from the developers. But hopefully that doesn't end up being the case and we can resolve it.

Regards

Liam

Jaksta Support


From @

Hi Ray,

Development has gotten back to me saying that there is nothing unusual in the logs, which is to say nothing to explain the odd behaviour you are experiencing.

Did you have any luck investigating the Soundflower aspect that I referred you to earlier?

Regards

Liam

Jaksta Support


From @

Hi Liam

This is not very encouraging.

I have tried downloading the version of Soundflower from FluxForge that you recommended a couple of weeks ago. There was no change in behaviour of MR, even after rebooting my iMac.

Regards

Ray


From @

Hi Liam

I am getting the message - 

There has been too many attempts using this activation key.
Please reactivate this key or issue another.

I think I am making progress on diagnosing the problem having successfully installed MR on another Mojave Mac.

Activation Key
Jaksta Music Recorder for Mac  AK7NS7MZWR

Regards 

Ray


From @

Hi Liam

When I installed MR on my MacBook (also on Mojave), I went through exactly the same process as when I installed MR on my iMac which, at the time, was on High Sierra.

Two things I noticed on the MacBook install -

1. A pop-up telling me that the installation of Soundflower will fail and instructing me to go to System Preferences > Security & Privacy > General and click on "Allow" next to "MATT INGALLS" and then rerun the installation, which I did.

2. When I started MR I got a warning that it wanted to use the internal microphone, to which, I responded OK.


Now, I don't remember the first procedure when I installed MR on High Sierra. It may not be relevant. However, I did bring the second thing to your attention when I opened this thread after upgrade to Mohave. You said that this was not unusual so I didn't give it any further thought.


After installing on my MacBook, I took the precaution of checking System Preferences > Security & Privacy > Privacy and noted that MR was indeed set to allow access to Microphone, consistent with the above. When I performed the same check on my iMac, MR was NOT set to allow access to Microphone!


After changing this setting I am pleased to say that MR has been restored to normal operation.


Problem solved.


Regards

Ray


From @

Hi Ray,

That's great to hear and good detective work also. 

I'll keep this in mind for other users reporting a similar problem.

Regards

Liam

Jaksta Support


From @