Technical Support for Jaksta Music Recorder (Miner)

won't convert youtube

Asked by Michael Mazurkiewicz @ 25 Sep 2015 08:09 / Views: 84

I downloaded, but it won't convert anything from youtube. I also can't find a contact number so , if I could possibly talk to someone who could help me, that would be great. iv'e looked everywhere, and tried everything. please, help!


From Michael Mazurkiewicz @ 25 Sep 2015 08:09

Hi Michael,

Sorry for the delay!

Unfortunately we aren't able to do phone support.

First make sure you have the latest version:

http://jaksta.com/download/mac/jaksta-music-recorder

Second, can you describe exactly what happens when you download a file from YouTube and attempt to play it - does it play? What file type is it?

The next time this issue occurs, can you send the log file to us? You can find it by going to the Preferences and clicking Find Log File.

Thanks,

Ben

Jaksta Support


From Ben @ 30 Sep 2015 13:09