Jaksta Screen Recorder for Mac Technical Support Forum

Error code Jaksta Screen Recorder

I keep getting this error message since upgrading my OS to Big Sur

What can I do?

Thanks

From Baljit Kalsi @ 26 Nov 2020 04:11

Answers: 6, Votes: 0

Hi Baljit,

Try the following:

  • Open System Preferences and got to Security & Privacy > Privacy
  • Unlock the padlock in the bottom corner and enter your Mac password
  • Go down to the 'Screen Recording' category
  • Untick the checkbox for Jaksta Screen Recorder and then retick it 
    • If it is already unticked when you first look at it then just tick it ON
  • Go down to the 'Microphone' category
  • Untick the checkbox for Jaksta Screen Recorder and then retick it 
    • If it is already unticked when you first look at it then just tick it ON
  • Lock the padlock to confirm the changes

Let me know if you continue to have problems.

Regards

Liam

Jaksta Support

From Liam @ 26 Nov 2020 10:11

Votes: 0

Dear Liam, this seems to have worked! Many thanks for your kind help. All the best, Bal

From Baljit Kalsi @ 27 Nov 2020 01:11

Votes: 0

i am having the same problem as Baljit had.  i went to privacy and unchecked and rechecked the jaksta screen recorder and the microphone.  however, my problem continues.

thank you,

john

image

From john mcguirk @ 28 Feb 2021 04:02

Votes: 0

Hi John,

I would suggest trying to do a basic reinstall - uninstall, reboot, reinstall.

Also make a point to perform the padlock unlock/lock process in the instructions listed above.

Regards

Liam

Jaksta Support

From Liam @ 04 Mar 2021 10:03

Votes: 0

how do i actually uninstall, reboot and reinstall

From john mcguirk @ 04 Mar 2021 23:03

Votes: 0

Hi John,

Here is the process:

  1. Delete (uninistall) Jaksta Screen Recorder from your Applications folder
  2. Reboot the Mac
  3. Reinstall Jaksta Screen Recorder after downloading the installer from our site: https://www.jaksta.com/download/mac/jaksta-screen-recorder

Regards

Liam

Jaksta Support

From Liam @ 05 Mar 2021 13:03

Votes: 0