Technical Support for Jaksta Screen Recorder

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No sound Screen Recorder

Asked by Chihawks @ 12 Apr 2017 02:04 / Views: 4

Hello what is the proper set up to record video and audio when recording with Screen Recorder on a Mac OS10.12.4

This is my set up.

In preferences I have Sound output set to Internal speakers and input set to Sunflower 2 ch

This set up works most times to capture both video and audio, however sometimes there is no audio. 


If I set Output to Sunflower 2ch (I lose audio while recording) and then under the input tab you can see that the Input Level is recording. On playback I receive both video and audio. I would like to be able to have audio while recording so I can listen and watch. 

How do I set this up to always receive audio while recording and during playback?

Thanks

 


From Chihawks @ 12 Apr 2017 02:04

Hi there,

In System Preferences, having output set to Internal Speakers and input set to Soundflower (2ch) is correct - which is the setup that you first mentioned.

In Screen Recorder itself, in Preferences > Advanced you should have it set to Soundflower (2ch) under Audio Options as well. 

This is the correct initial setup, and what you should find is that once you start a recording the Output in System Preferences should change from Internal Speakers to Soundflower (2ch), and then revert back once the recording is stopped. 

Also, make sure that when you go to begin a recording that the Audio in the recording box is set to Soundflower (2ch) and is not set to No Audio or Built in Microphone.

image


Make sure all of this is correct and then let us know if the problem continues. Feel free to send a log file as well as that might help.


Regards

Liam

Jaksta Support


From Liam @ 12 Apr 2017 10:04