Technical Support for Jaksta Screen Recorder
Screen Recorder not working
Asked by Henning Strodthoff @ 19 Oct 2016 21:10 / Views: 149
iMac Retina 5K, 27 Zoll, late 2014; OS X El Capitan, Version 10.11.3
Jaksta 1.4.6 (188)
Jagst Screen Recorder 1.0.0 (29)
I am using a headset to listen.
Problem: it is not possible to catch a window or part of a window.
If I try to catch a window the sound gets lost and a strange sound appears. I even have to restart the DVD-Player to get accurate sound again.
Please could you give any advice on how to solve this problem.
From Henning Strodthoff @ 07 Mar 2016 02:03
Really sorry for the lack of responsiveness in this forum.
If you are still interesting in solving this issue, the next time you use Jaksta Screen Recorder, can you go to System Preferences->Sound->Output tab and check what you see change when you start and stop a recording? See my attached screenshot of what it looks like for me when Jaksta Screen Recorder is not running.
Alsohe next time this occurs, can you send the log file to us? You can find it by going to File|Reveal Log File... in the menu.
From Ben Graham @ 29 Jun 2016 14:06
jaksta screen recorder 1.0.8 out of blue will not record sound on my mac??
From robert thompson @ 22 Oct 2016 05:10
Sorry for the long delay!
Can you try a few things:
First just reinstall it, in case it has lost permissions to capture the audio:
When Jaksta Screen Recorder is recording, make sure you turn the volume up high.
When you play back the recorded video afterwards, turn its volume up high. It's possible the sound is very quiet.
From Ben Graham @ 24 Oct 2016 11:10
no still nothing very frustration
want to resolve issue could call 443.834.9158
also reinstalled on new coputer but not find activation code
please help with issues please
From robert thompson @ 08 Nov 2016 17:11
Sorry for the delay again! I just sent you an email with your activation key.
If it is still not recording any sounds, can you go to the System Preferences->Sound. Under both the Output and the Input tabs, there should be a list of sound devices. Are there devices called "Soundflower (2ch)" showing on the list? I've attached a couple of screenshots form my machine as an example.
When you start a capture with Jaksta Screen Recorder, you should see the highlighted device in either list switch to the Soundflower one. When you stop the capture it should switch back to the original one. Does this occur?
From Ben Graham @ 18 Nov 2016 16:11