Technical Support for Jaksta Screen Recorder

Forum for Jaksta Screen Recorder for Mac

Screen Recorder not working

Asked by Henning Strodthoff @ 07 Mar 2016 02:03 / Views: 42

iMac Retina 5K, 27 Zoll, late 2014; OS X El Capitan, Version 10.11.3

Jaksta 1.4.6 (188)

Jagst Screen Recorder 1.0.0 (29)

Soundflowerbed v1.6.6

I am using a headset to listen.

Problem: it is not possible to catch a window or part of a window.

If I try to catch a window the sound gets lost and a strange sound appears. I even have to restart the DVD-Player to get accurate sound again.

Please could you give any advice on how to solve this problem.

With regards

Henning Strodthoff


From Henning Strodthoff @ 07 Mar 2016 02:03

Hi Henning,

Really sorry for the lack of responsiveness in this forum.

If you are still interesting in solving this issue, the next time you use Jaksta Screen Recorder, can you go to System Preferences->Sound->Output tab and check what you see change when you start and stop a recording? See my attached screenshot of what it looks like for me when Jaksta Screen Recorder is not running.

Alsohe next time this occurs, can you send the log file to us? You can find it by going to File|Reveal Log File... in the menu.

Thanks,

Ben

Jaksta Support


From Ben @ 29 Jun 2016 14:06