Technical Support for Jaksta Media Recorder
Audio issue after installing product
Asked by Charlotte @ 23 Mar 2020 11:03 / Views: 9
I'm looking for help with an issue that started when I had installed the program. I installed the program on a Windows 10 PC. Partway through the installation of one of the Network Monitor, I cancelled it and the Jaksta installation was still being completed. After it was completed, I believe I restarted my laptop and then uninstalled the files. I think the installation may have done something to the way the audio is configured on my PC. I was getting audio issues such as not being able to run a program that I use for work having to do with a live screen recording. The software couldn't detect a microphone input although I set Chrome microphone permissions to be allowed for that website. The issues immediately started after the installation of the Network Monitor being stopped and then uninstalled
From Charlotte @ 23 Mar 2020 11:03
The installer doesn't touch your microphone. The Network Monitor is a NDIS6 network driver. There is a virtual Speaker created as part of the DVR driver. Uninstalling JMR will remove that though.
From CRS @ 30 Mar 2020 13:03
Yes, I've uninstalled everything and then got that sound issue immediately after. Can you recommend anything with fixing it?
From Charlotte @ 30 Mar 2020 13:03
Is the Digital Video Recorder speaker still showing in your speakers?
From CRS @ 30 Mar 2020 14:03