Technical Support for Jaksta Media Recorder
BBC Download problems
Asked by Alan Scott @ 09 Apr 2017 16:04 / Views: 20
I'm getting this error in past few day
Url is not supported. Please try Auto detection or the Digital Video Recorder.
From Alan Scott @ 09 Apr 2017 16:04
Extraction engine 2017.04.11 implements support for recent changes at BBC.
The engine is auto updated when you start JMR.
From CRS @ 11 Apr 2017 12:04
Thanks for the speedy response
I have restarted JMR with updated Extraction Engine and the problem still persists...
From Alan Scott @ 11 Apr 2017 20:04
Please provide debug logs as per
From CRS @ 12 Apr 2017 18:04
Please find file attached.
From Alan Scott @ 12 Apr 2017 19:04
Your logs show an SSL certificate error when attempting to connect to bbc.
ssl.CertificateError: hostname u'mm.bidi.bbc.co.uk' doesn't match either of '*.akamaihd.net', '*.akamaihd-staging.net', '*.akamaized-staging.net', '*.akamaized.net', 'a248.e.akamai.net'
Im not sure exactly why you are getting this (BBC downloads fine here - just tested with the Bake Off episode you are trying to capture).
Its most likely a cached SSL certificate. Try clearing your systems SSL state and restart your computer.
On Windows 7
1. Start > Run and enter inetcpl.cpl to start the Internet Properties
2. On the Content tab click the clear SSL State button
3. Restart your computer
Are you using a proxy service or something else to bypass geoblocking? That might be causing and issue as well.
From CRS @ 13 Apr 2017 09:04
Thanks for the feedback
I have Cleared the SSL certificate cashe did not help.
I have also searched my hard drive and registry for anything with akam* nothing showed up
I do use unlocator to get access to the BBC but that works if I watch in the browser but not to download.
I have installed and tried on another machine and works perfectly. I think its time for a wipe and reinstall of my main machine.
Many thanks for your help
From Alan Scott @ 13 Apr 2017 14:04