Technical Support for Jaksta Media Recorder

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BBC Download problems

Asked by Alan Scott @ 09 Apr 2017 16:04 / Views: 21


I'm getting this error in past few day

Url is not supported. Please try Auto detection or the Digital Video Recorder.



From Alan Scott @ 09 Apr 2017 16:04

Extraction engine 2017.04.11 implements support for recent changes at BBC.

The engine is auto updated when you start JMR.

From CRS @ 11 Apr 2017 12:04


Thanks for the speedy response

I have restarted JMR with updated Extraction Engine and the problem still persists...



From Alan Scott @ 11 Apr 2017 20:04

Please find file attached.



From Alan Scott @ 12 Apr 2017 19:04

Your logs show an SSL certificate error when attempting to connect to bbc.

ssl.CertificateError: hostname u'' doesn't match either of '*', '*', '*', '*', ''

Im not sure exactly why you are getting this (BBC downloads fine here - just tested with the Bake Off episode you are trying to capture).  

Its most likely a cached SSL certificate.  Try clearing your systems SSL state and restart your computer.

On Windows 7

1. Start > Run and enter inetcpl.cpl to start the Internet Properties

2. On the Content tab click the clear SSL State button

3. Restart your computer

Are you using a proxy service or something else to bypass geoblocking?  That might be causing and issue as well.

From CRS @ 13 Apr 2017 09:04

Thanks for the feedback

I have Cleared the SSL certificate cashe did not help.

I have also searched my hard drive and registry for anything with akam* nothing showed up

I do use unlocator to get access to the BBC but that works if I watch in the browser but not to download.

I have installed and tried on another machine and works perfectly. I think its time for a wipe and reinstall of my main machine.

Many thanks for your help


From Alan Scott @ 13 Apr 2017 14:04