Technical Support for Jaksta Media Recorder

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Black video recording BBC iplayer videos

Asked by Jerome Stern @ 14 Oct 2017 19:10 / Views: 4

 I have recently purchased Jaksta for Windows, and am running the latest version ( I am having a problem recording BBC iPlayer videos. I was pleased that they were detected, and the full files were downloaded. However, although the file plays on the Jaksta Player, Windows Media Player and also on Quicktime on the Mac, I only have audio - the video screen is black. Streaming the videos through the browser (Edge) shows normal videio. When I inspect the file, it shows that the MP4 file consists of H.264 video and the appropriate bitrate, and AAC audio. I don't know what could be causing this problem, and would be grateful for any help that you can offer.

Many thanks.


From Jerome Stern @ 14 Oct 2017 19:10

I should mention that since my last post, I have upgraded my Windows XP computer, and am now running Windows 10 Professional.


From Jerome Stern @ 14 Oct 2017 19:10

Your video player will need to support H.264 video and AAC audio if that is what you have downloaded.  Otherwise convert it to the codecs you require for your player.

VLC is the best player out there:

From CRS @ 16 Oct 2017 10:10
I have tried to play the file on Windows Media Player and Quicktime, both of which support H.264 and AAC, with the same result - black screen. I will try VLC.

However, if I reencode the file using a reencoding tool, the video is visible on all players. This does not make sense to me.


From Jerome Stern @ 16 Oct 2017 13:10

Depends what the H.264 profile is that is used and what the player supports.  

VLC is your best bet to play anything.  WMP and QuickTime are extremely limited as players.

From CRS @ 17 Oct 2017 11:10