Jaksta Media Recorder for Windows Technical Support Forum

Cannot connect to internet

For some time now I have been getting the error message "Jaksta Media Recorder cannot connect to the Internet" when I start the program.I deactivated the firewall and tried a lot of other things, nothing helped!
I've added the log file to you!
Please help me so that I can use the program again!

From Bluemmel2 @ 06 Dec 2021 13:12

Answers: 1, Votes: 0

Try:

uninstall completely and reboot

open certmgr.msc and go to Trusted Root Certificate Authorities > Certificates and search for any Jaksta Media Recorder Certificates.   Delete them if there are any.

Reinstall and try again

When providing debug logs please follow these instructions:  https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

From CRS @ 08 Dec 2021 09:12

Votes: 0