Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Cannot DVR from Gaia.com

Cannot DVR from Gaia.com

Asked by Sean @ 08 Jan 2017 05:01 / Views: 13

When I try to DVR video from Gaia.com I can navigate through the webpage with the browser only to the point where it asks me to login.  I can enter my user name and password but the login button is greyed out and will not let me click on it.  Do you know why I cannot login to Gaia.com through the DVR browser?  Any suggestions how to work around this?  I'm in trial mode and the primary reason I would be wanting to purchase Jaksta is to DVR shows on Gaia.com.  Please advise.  Thank you!

-Sean


From Sean @ 08 Jan 2017 05:01

More than likely you need to switch Settings > DVR > Browser Emulation to IE11. 

If that doesnt work then close the DVR browser and open IE.  Try and login via IE.  If you can login via IE, close IE and then open the DVR browser again and see if you are still logged in.


From CRS @ 10 Jan 2017 11:01

Thanks CRS.  It still didn't work in the emulator but I followed your advice and logged in using IE11.  Now when I select a show to record it just tells me that it is queued and doesn't do anything.  The browser icon is greyed out so I can't try to see what it is doing via the emulator...  This is frustrating...  Any ideas?  Thank you.


From Sean @ 11 Jan 2017 08:01

Could you email your credentials to support AT jaksta.com so I can have a look?


From CRS @ 11 Jan 2017 09:01

Email sent.  Thank you.


From Sean @ 11 Jan 2017 10:01

Thanks for credentials.

DVR recording works fine here.

image

As you are still on Windows 7, please ensure you have IE 11 installed and then set Settings > DVR > Browser Emulation to IE 11.

If your still having issues, please provide your debug logs following these instructions https://support.jaksta.com/discussions/topics/6000009063



From CRS @ 11 Jan 2017 10:01

I am still on Windows 7, yes.  I am running IE11 and I did verify that the emulator settings are at IE11 as well.  I might try uninstalling and reinstalling as well...  Thanks, I will get back with you.


From Sean @ 11 Jan 2017 11:01

Please provide debug logs as requested. They tell us exactly what is going on.


From CRS @ 11 Jan 2017 14:01