Jaksta Media Recorder for Windows Technical Support Forum

Cannot Reach Browser

No mater what I try I can never reach a browser and because of this I can not use this program.   Need help there are a number of movies on Hoopla I would like to download and need your help, PLEASE.


From Glenn Domovic @ 29 Sep 2020 18:09

Answers: 11, Votes: 0

Can you please provide details of what you mean by you "cant reach browser" and provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


From CRS @ 01 Oct 2020 11:10

Votes: 0

When I copy a URL of a movie and paste it in DVD Browser it never gets to the point of the download.  Also, if iI try the HOME in the DVD Browser it never opens.  The blue circle to the right of where you paste the URL just keeps spinning.  I waited for 30 minutes and then just shut the program down.


From Glenn Domovic @ 01 Oct 2020 14:10

Votes: 0

If you are using the DVR browser you need to go to the page that has the video you want to capture and play it and click the record button (red button in top right corner).  The DVR browser will then close and DVR recording will start.

If you are still having issues then please provide debug logs as requested.


From CRS @ 01 Oct 2020 20:10

Votes: 0


Attachments

From CRS @ 01 Oct 2020 20:10

Votes: 0

I know that is what you do.  My problem is I never get to the point were the video plays.  The video never loads so it does not play.


From Glenn Domovic @ 01 Oct 2020 20:10

Votes: 0

Can you provide debug logs then please as per my initial posts


From CRS @ 06 Oct 2020 07:10

Votes: 0

Here they are.


From Glenn Domovic @ 07 Oct 2020 09:10

Votes: 0

Your logs are not in debug mode.  Please follow the instructions.  Switch debug mode on and then perform the actions to open the DVR Browser by clicking the globe.


From CRS @ 12 Oct 2020 07:10

Votes: 0

Re-attached logs.


From Glenn Domovic @ 13 Oct 2020 10:10

Votes: 0

Your logs show chrome crashing, due to a corrupted settings file.

Close JMR and Chrome and kill any hanging chrome.exe (look in your process list).

Delete the following folder C:\Users\<Your profile>\AppData\Local\Jaksta Media Recorder 7\ChromeDvr

Start JMR, go to DVR and click the globe icon again to open the DVR browser.


From CRS @ 13 Oct 2020 10:10

Votes: 0

Thank you.

That solved one problem. Now I get the browser and the video plays, but when I try to record I am getting FAILED TO RUN FILTER GRAPH.


From Glenn Domovic @ 14 Oct 2020 10:10

Votes: 0