Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | Convert to this format and quality once comple not working

Convert to this format and quality once comple not working

Asked by James Davisd @ 09 Jun 2018 00:06 / Views: 11

 When I schedule a recording it outputs as a .wmv file and I have it set to "Convert to this format and quality once complete" to mp4 but only the wmv file is present in the output directory.


From @

Your logs are not in debug mode.  Please follow these instructions:  https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063


Just run the scheduled task once debug is on, no need to wait for it.


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New log attached.

James


From @

Another log file attached same error of no conversion.


From @

The conversion is failing as the folder D:\Video Downloads\Netflix\Vimeo  doesnt exist.


You have that set that on the main conversion menu, on the home screen, by the look of it.  


Home > Conversion Settings Menu > Output Folder. 


I've changed the code to create the folder on conversion if it no longer exists.  Will be in the next version.



From @

Also you are using an older version.  Upgrade to the lastest so DVR works correctly with the latest Chrome browser.


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This version will recreate a manually set conversions output folder if it has been deleted.


http://downloads.jaksta.com/release/jak7/JMR7/7.0.1.18/JMR7-7.0.1.18.exe




From @

I just tried and can not find the "conversion settings menu"

"Home > Conversion Settings Menu > Output Folder. " does not translate into what to click on.

James


From @

I installed JMR7-7.0.1.18.exe and it converted OK but assigned directory as I had it set long ago.

I see how to set the dir for the wmv file but can not find where to change the directory for the converted file.


From @

Please see highlighed menu in image below.  Click that and then select Output folder to set the conversions output folder.




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