Technical Support for Jaksta Media Recorder
Asked by Andreas Rudolph @ 15 Oct 2017 08:10 / Views: 21
I have in the past very often downloaded files form this site: https://www.zdf.de/sendung-verpasst, and never had any problems whatsoever. Lately, though, nothing works from this site anymore. All I get are error messages like this:
I've tried all sorts of work arounds; i.e. copy the URL into Jaksta, or even doing a screen video captue. I even went back to a previous Jaksta version, but all to no avail. Other sites seem to work ok; what is it with this one?
Thanks for any help!
From Andreas Rudolph @ 15 Oct 2017 08:10
What error message are you getting?
From CRS @ 16 Oct 2017 11:10
None of my Jaksta settings have changed; I don't understand what's causing these failures. Should I try to install a much older version of Jaksta?
From Andreas Rudolph @ 17 Oct 2017 05:10
Sites change all the time. This is why we release new versions all the time. An older version is unlikely to help you.
Please provide debug logs as per https://support.jaksta.com/a/forums/folders/6000186433
Ensure debug is on before you click AUTO on and collect after the error.
From CRS @ 17 Oct 2017 11:10
Let's be optimistic it's solved for good!
From Andreas Rudolph @ 18 Oct 2017 07:10