Jaksta Media Recorder for Windows Technical Support Forum

DVR on Windows 10 build 1089

Hi,

When this issue will be solved when we try to record and the image is all black?

I purchased a license and cannot use the main feature that I need.

Thanks.


From Patricio Jouri @ 30 May 2019 22:05

Answers: 2, Votes: 0

Still looking at appropriate legal solutions and consistently provide good quality recordings.

You can see suggested work arounds here:

https://www.jaksta.com/support/windows/kb/windows-10-1809-dvr-recordings-are-blankblack-videos-6000221913 

You can also request a refund if you dont want to use the other JMR features.  

https://support.jaksta.com/support/tickets/new 


From CRS @ 10 Jun 2019 08:06

Votes: 0

A solution for the DVR on Windows 10 1809 has finally been implemented in the latest release -7.0.2.1

https://www.jaksta.com/download/windows/jaksta-media-recorder

Please start a new thread if you are still having issues.


From CRS @ 10 Jul 2019 09:07

Votes: 0