Jaksta Media Recorder for Windows Technical Support Forum

DVR Window Doesn't Open, Shuts Down Media Recorder

After I have clicked on the DVR camera, and then click on the globe, the program shuts down without the dvr browser window opening.  I have tried everything I can think of.  I am running Windows 10 Build 21318, 64-bit.

From Sheryl Mann @ 23 Feb 2021 19:02

Answers: 6, Votes: 0

Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

From CRS @ 24 Feb 2021 10:02

Votes: 0

Log file.

From Sheryl Mann @ 24 Feb 2021 11:02

Votes: 0

Log file attached.

From Sheryl Mann @ 24 Feb 2021 11:02

Votes: 0

I think the other file wasn't right.

From Sheryl Mann @ 24 Feb 2021 12:02

Votes: 0

Your logs are showing you are using Windows 10 10.0.21318.0 which is a Windows 10 Insider Preview Build from the DEV channel released 5 days ago.  

Your logs show JMR is having trouble creating the virtual desktop environment required for the DVR to work.

Due to the nature of builds from the dev channel I cant support them.  I do see that a new DEV channel build 21322 was released a few hours ago which may fix the issue.

From CRS @ 25 Feb 2021 07:02

Votes: 0

Thanks  I'll  try it. Otherwise, need to use my STABLE desktop.

From Sheryl Mann @ 25 Feb 2021 09:02

Votes: 0