Technical Support for Jaksta Media Recorder
Asked by Clinton Solon @ 26 Mar 2019 06:03 / Views: 14
Hello Jaksta support. Please see attached scheduled.jpg. Both downloads are from
First one ran just fine, second one failed after 11 min. Tell me why please? Log file attached.
From Clinton Solon @ 26 Mar 2019 06:03
Failed to open the playlist - read timeout after 20 secs.
From CRS @ 26 Mar 2019 11:03
thanks for your reply, but as a relative lay person it doesn't mean much to me. Do you think you could expand on it a bit please? Are there any settings that I could change to decrease the chances of it happening again?
From Clinton Solon @ 27 Mar 2019 15:03
Read timeouts are caused by a respond not being received to a request within a certain time. This could be the internet connection or the server failing to respond.
Settings > Internet Downloads > Advanced > HLS has settings where these settings can be controlled.
Your logs show many failures trying to connect, but retries eventually succeed and the download continues. Except in the case you highlight where after several reties no connection could be made and download stopped.
From CRS @ 28 Mar 2019 09:03