Technical Support for Jaksta Media Recorder

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https sites can't load

Asked by Theo Bill @ 29 Apr 2017 01:04 / Views: 16

When I use auto monitoring, every single https site doesn't load in chrome - and I'm on the windows side.  I've got the most current install 6.0.1.64 and this is really frustrating!


From Theo Bill @ 29 Apr 2017 01:04

From CRS @ 29 Apr 2017 07:04

Nope...I'm not on that version of chrome - I'm on 59.0.3071.29 (Official Build) beta (64-bit) 

But Also just tried using Firefox 45.0.1 and got the same thing.

It ONLY happens when I turn "Auto" on - every SSL site gets the same response.


From Theo Bill @ 01 May 2017 11:05

Your build is a later build, so you will be affected by it.  Temporary solutions are listed in the article.


From CRS @ 01 May 2017 11:05
One of which is using another browser, which I tried and got the same result.
From Theo Bill @ 01 May 2017 12:05

Unfortunately that fix was done and I still got the same result.  


From Theo Bill @ 02 May 2017 06:05

Please provide debug logs with AUTO on and trying to load google.com as per

https://support.jaksta.com/discussions/topics/6000009063


From CRS @ 02 May 2017 08:05

I went to google in chrome, and also in firefox.  It was able to load in firefox, but not youtube.  On youtube, it gave me the same error - connection not secure.  

I hope this helps.


From Theo Bill @ 02 May 2017 11:05

Looks pretty strange.  You are using a very old version of firefox. Something is corrupt.  Upgrade to the last firefox which is v53 and uninstall, including removing all settings and reinstall JMR.


From CRS @ 02 May 2017 11:05