Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | I am not able to record or downlaod anything

I am not able to record or downlaod anything

Asked by Troy Fo @ 31 Jul 2017 14:07 / Views: 6

I am trying to record or download streaming videos. Nothing is working

DVR status is "queued" but never records

Stream downloader completes with errors 0 Bytes


From Troy Fo @ 31 Jul 2017 14:07

What website are you trying to capture from?

Please provide debug logs by following these instructions

https://support.jaksta.com/discussions/topics/6000009063


From CRS @ 31 Jul 2017 14:07

Thanks for your credentials to  informit.com.

Your video courses on this site can be captured using JMR's AUTO mode.

1.  Select the stream downloader capture method (The cloud with the down arrow in it)

2. Switch the AUTO switch on - JMR is now monitoring your network connection for media requests

3. Go to informit.com and login to your cisco course and start playing a video

4. JMR will detect and start downloading the course.  Once it starts downloading you can switch off AUTO and close the course in your browser if you wish. The capture will continue.  Or you could select other courses you want to capture.

If JMR does not capture for you, it is possible (due to the way that this site streams) that the video may be being played from your browser's cache if it has been watched before.  So try clear your browsers cache.

If you are still having issues then please provide debug logs by following the steps below. Please reply to this forum post by clicking the blue reply button below, dont reply to the email:  

https://support.jaksta.com/discussions/topics/6000009063

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From CRS @ 03 Aug 2017 06:08