Technical Support for Jaksta Media Recorder

IDP.ALEXA.51

Asked by Pam.kratagon @ 14 Nov 2019 22:11 / Views: 6

 after the new update I got infected with IDP.ALEXA.51

and yes, it's jaksta! because blocking the virus, it crashes and closes all the time.
I can't open without blocking this virus!
and even reinstalling the program again, my anti virus blocks immediately as soon as I start running.

do you have any explanation?


From @

JMR available on our site does not have a virus in it.  

False positive with your virus software.  What AV are you using?


From @

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before it was Kaspersky, then I tried Avast and Panda.
Now I'm using AVG, they all block the program, and I can't use it.
and always detects when I try to use AUTO mode


From @

The files we supply at jaksta.com do not contain viruses, malware, adware or anything else.

I cant comment on what you are seeing, but you can see the official scan here is clean for that exe:

https://www.virustotal.com/gui/file/1e645f1e829c17a2c3a5311927b2ffce60c9329f7bb549bc7e68a79b878a1384/detection

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From @