Technical Support for Jaksta Media Recorder
Asked by Pam.kratagon @ 14 Nov 2019 22:11 / Views: 9
after the new update I got infected with IDP.ALEXA.51
and yes, it's jaksta! because blocking the virus, it crashes and closes all the time.
I can't open without blocking this virus!
and even reinstalling the program again, my anti virus blocks immediately as soon as I start running.
do you have any explanation?
From Pam.kratagon @ 13 Oct 2019 05:10
JMR available on our site does not have a virus in it.
False positive with your virus software. What AV are you using?
From CRS @ 14 Oct 2019 09:10
before it was Kaspersky, then I tried Avast and Panda.
Now I'm using AVG, they all block the program, and I can't use it.
and always detects when I try to use AUTO mode
From Pam.kratagon @ 21 Oct 2019 09:10
The files we supply at jaksta.com do not contain viruses, malware, adware or anything else.
I cant comment on what you are seeing, but you can see the official scan here is clean for that exe:
From CRS @ 22 Oct 2019 16:10