Jaksta Media Recorder for Windows Technical Support Forum

index was outside the bounds of the array

Started getting "index was outside the bounds of the array" error message and at the same time videos are not being captured by Jaksta 7.  Using Windows newest version.

From Maurice Chodash @ 23 Nov 2021 05:11

Answers: 11, Votes: 0

Please provide debug logs that show this error

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

From CRS @ 23 Nov 2021 09:11

Votes: 0

bug logs

From Maurice Chodash @ 23 Nov 2021 11:11

Votes: 0

debug logs

From Maurice Chodash @ 23 Nov 2021 11:11

Votes: 0

You have a proxy server configured for 172.20.3.49.  Looks like that is causing some issues, but cant really tell why from the logs.

Clear that proxy from your internet connection settings and see if it works again.

From CRS @ 23 Nov 2021 16:11

Votes: 0

I removed Proxy Server address but still get Index Array error message. 

From Maurice Chodash @ 23 Nov 2021 21:11

Votes: 0

Have you tried completely uinstalling, rebooting and reinstalling?

From CRS @ 25 Nov 2021 09:11

Votes: 0

Twice

From Maurice Chodash @ 25 Nov 2021 10:11

Votes: 0

The crash is coming from your proxy settings on the machine.  Check you have all windows updates installed and if you have a 3rd party proxy app installed,  try and uinstall that and reinstall it to see if that fixes up your settings.

From CRS @ 25 Nov 2021 10:11

Votes: 0

Updated to Windows 11. Don't see any 3rd party Proxy apps. Still getting index array error message. 

From Maurice Chodash @ 25 Nov 2021 18:11

Votes: 0

If you can't fix my issue, can I get a refund. Just purchased the latest Jaksta Media Recorder. 

From Maurice Chodash @ 30 Nov 2021 02:11

Votes: 0

Sorry I cant fix your computer which is where the error is coming from by the look of the logs.

I have a no questions asked 30 day refund policy.  

If you want a refund please request one here:  https://support.jaksta.com/support/tickets/new

From CRS @ 30 Nov 2021 12:11

Votes: 0