Technical Support for Jaksta Media Recorder
Asked by Mikhail.b @ 01 May 2020 21:05 / Views: 8
From Mikhail.b @ 01 May 2020 21:05
Looks like it couldnt reach our licensing server for some reason. Is it working ok now as registering does here.
From CRS @ 05 May 2020 08:05
Thanks, it does work.
The problem was in LAN settings. Jaksta changes them automatically when being started. And that's why it was impossible to reach your licensing server. I searched online a bit, and by some suggestions here and there arrived at the solution.
The program (1.4 version) doesn't detect and record automatically the VK and Youtube movies as it did before. Sometimes it works when I drag the address manually into the address slot but rather often it doesn't work indicating that the URL is not supported (what does it mean anyway?). Like this one for example: https://vk.com/video-61972_171486571. It says: "0 bytes. Complete (errors)".
From Mikhail.b @ 05 May 2020 11:05
That link works here ok.
Its protected though so you need to login. Settings > Internet Downloads > Advanced >Extractor Logins and under Site Credentials enter vk.com and your vk phonenumber or username and password.
From CRS @ 05 May 2020 11:05
Thank you very much! I did as you suggested but the result is the same. Now it says Video is unavailable or URL is not supported. In your (envious) example I see that the movie is being downloaded under its proper name but in my case is shows the name of the whole site where the movie is placed "Our Cinema" (НАШЕ КИНО). Am I missing anything there???
And thanks again.
From Mikhail.b @ 05 May 2020 19:05
Could you please provide debug logs as per
From CRS @ 07 May 2020 09:05
Here are the debug logs.
Thank you very much!!
From Mikhail.b @ 08 May 2020 02:05
Your using AUTO mode. I was using the extraction engine - just enter the url here:
From CRS @ 09 May 2020 18:05
Unfortunately it doesn't work either. I tried it before I contacted you. Previously all the films were detected in AUTO mode and recorded automatically the moment I opened the site. If there were several films on a page all of them would be recorded. Not any more! Should I install the previous version?
I really don't know what happened.
A attach the log file of the download in no-auto mode.
From Mikhail.b @ 10 May 2020 02:05
You havnt entered a username and password as I mentioned previously according to your logs
Settings > Internet Downloads > Advanced >Extractor Logins and under Site Credentials enter vk.com and your vk phonenumber or username and password
Should look like this
From CRS @ 10 May 2020 16:05
Thanks for your reply. I did earlier as you suggested, but VK requires an authorization whenever I try to download a movie (see the attached photo), and does not allow me to do this asking every time for a verification code. There was no such problem before. Movies were automatically downloaded as soon as I opened the site.
The problem is somewhere else.
Thank you again.
From Mikhail.b @ 10 May 2020 19:05
Are you using a VPN or something?
From CRS @ 10 May 2020 20:05
No. I don't use anything special. Just the regular PC. The problem with Jaksta started by itself all of a sudden. I reinstalled that previous version. It did nor work all the same. Then I installed the latest one (4) but the problem is still there. I tried changing those LAN settings this way or the other - still no luck. It's a mystery for me. Plus this 4 version crashes quite often unlike the previous ones.
I am really at a loss.
From Mikhail.b @ 19 May 2020 09:05
Well Im not sure why vk is suddenly asking you for a verification code, but that is not Jaksta's issue, that is their site. Your logs dont show any crashes. Simply says your are not authorised to access vk with the username and password your have provided. What crashes are you experiencing?
From CRS @ 19 May 2020 12:05
Thank you for your answer. I'll write to you soon but meanwhile I send you a photo of the crash. They are happening more often now. There is smth wrong with the last version.
From Mikhail.b @ 27 May 2020 23:05
Crashes like that are normally from your machine, not the software per se. Things like issues with your .NET configuration.
Please follow "How to get an msinfo32 system information export", and I may be able to point you in the right direction.
From CRS @ 28 May 2020 08:05
Thanks. I will do that.
From Mikhail.b @ 28 May 2020 09:05
Hi! Took me a while but I finally got the files you asked for.
From Mikhail.b @ 23 Jun 2020 23:06