Technical Support for Jaksta Media Recorder
Internet Explorer
Asked by charles mooneyham @ 28 Mar 2019 00:03 / Views: 41
When I install Jaksta deluxe, my internet explorer will not open, unless I right click internet explorer and run as admin. My OS is windows 10 pro, with latest updates. I am an administrator also. When I uninstall Jaksta everything works again. Any solution you can offer?
From charles mooneyham @ 28 Mar 2019 00:03
Sounds very strange. The install does not do anything to IE. Is there any error from IE in your windows event log?
From CRS @ 28 Mar 2019 09:03
No errors in event log that I could see for IE. It also caused a software package from Dlink not to properly run in chrome, firefox, and IE. Once I uninstalled everything worked fine. Had this problem before a clean install of windows and after.
From charles mooneyham @ 29 Mar 2019 00:03
Sorry no idea. Not sure how that is even possible. I assume you downloaded the package from jaksta.com?
From CRS @ 09 Apr 2019 09:04
Yes downloaded from Jaksta and have owned the product for a long time.
From charles mooneyham @ 10 Apr 2019 00:04
Same problem here...with Jaksta loaded, Malwarebytes exploit protection is preventing the launch of IE except as admin. If I exclude IE in Malwarebytes, it opens regularly. After much troubleshooting, this is the offender:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs which is set to C:\WINDOWS\Jaksta\AC\x64\jaudcap.dll
If I remove this entry from the registry, IE will start normally. Once I add the entry back in, I have to run as admin again.
Hope that helps
From Joseph Policek @ 23 Jun 2019 21:06
Thank you so much, this fixed my issue, Jaksta tech support could not help me, appreciate this!
From charles mooneyham @ 24 Jun 2019 00:06
That is the Application audio capture dll.
If that is not there you wont be able to Application record audio.
Not sure why Malware bytes would stop IE being loaded and not other applications.
Anyway thanks for letting us know.
From CRS @ 24 Jun 2019 11:06
I have the same problem, but I do not have malware bytes installed. A clean install of the newest version of Win10 (v1903), just running built-in Windows Defender. As soon as I install Jaksta 7.0.2.8 or 7.0.2.9, IE stops working unless you open as Administrator. If I uninstall Jaksta, IE starts working normal again. Tried it on two separate boxes I'm building with same results. Please provide a fix for this. Thanks!
From Adrian Johnson @ 27 Aug 2019 01:08
Joseph is correct - removing that entry does fix it. Now just need to know why and how to fix!
From Adrian Johnson @ 27 Aug 2019 01:08
What security software do you have installed?
From CRS @ 27 Aug 2019 10:08
Just the default that comes with Windows 10 - Windows defender. Fyi - it works fine with the older versions of windows 10. Just not these newest versions. IE might not like the dll injection...
From Adrian Johnson @ 27 Aug 2019 10:08
ok ill do some research and see if I can come up with anything ... as it works fine here.
From CRS @ 27 Aug 2019 11:08