Technical Support for Jaksta Media Recorder
It does not work anymore
Asked by Carlo Straulino @ 11 Oct 2016 12:10 / Views: 59
Works fine here.
Please provide a video url that you cant capture and your debug logs: https://support.jaksta.com/discussions/topics/6000009063
From CRS @ 11 Oct 2016 13:10
Could you please analyze attached file?
From Carlo Straulino @ 13 Oct 2016 03:10
Your logs show your attempting to use the extraction capture method (entering a url and clicking the download button).
That only works for a subset of sites and as per the message you receive when a site is not supported using that method, (like this one), you need to use the Auto detection capture method.
1. Close your browser
2. Switch the Auto button on
3. Open your browser and go to the site and start playing the video
4. JMR will detect and begin to download the video and in this instance you can stop playing it in your browser if you want.
The image above shows it auto detecting and downloading.
From CRS @ 13 Oct 2016 06:10
Now it seems to work.
(It seemed to me that before worked well with Auto button off)
Thank you for the support!
From Carlo Straulino @ 13 Oct 2016 12:10
I have a problem with Jaksa Media Recorder.
Could you please analyze attached log file?
Thank you in advance for your suppor.
From Carlo Straulino @ 04 Mar 2017 16:03
Log files contain a huge amount of data. Therefore it is necessary for you to tell me what the issue is/what you are trying to capture as well as the debug logs.
Also please do no switch on "Include network trace in log debug logs" unless asked to.
From CRS @ 07 Mar 2017 09:03
Now it seems to work, I don't know what happened.
Thanks for your support.
From Carlo Straulino @ 08 Mar 2017 05:03