Technical Support for Jaksta Media Recorder
Jaksta not working for www.my5.tv
Asked by JohnB @ 03 Mar 2020 21:03 / Views: 27
I have raised this before, but I note that Jaksta is still not working for www.my5.tv. It successfully gets to the browser, but then no further. Is there any chance that this will be fixed?
From JohnB @ 03 Mar 2020 21:03
my5.tv records fine here.
Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
From CRS @ 05 Mar 2020 08:03
Thank you for your reply. Did as you said.
From JohnB @ 05 Mar 2020 20:03
From CRS @ 06 Mar 2020 08:03
Exactly, but I navigate to the site, open the browser, but then it freezes - cannot further navigate to anything, let alone run it.
From JohnB @ 07 Mar 2020 03:03
You mean open the browser and navigate to the site?
The steps are:
1. Select Digital Video Recorder -
2. Click the DVR Browser Button to open it
2. Navigate to the site as you would using a normal browser and start playing the video and then click the REC button
Your logs show my5.tv has loaded correctly in chrome. It does not show you trying to navigate elsewhere.
From CRS @ 09 Mar 2020 08:03
Thank you for your reply. I have been delayed in my reply owing to other distractions. It appears that there is something which makes my system/My5/Jaksta incompatible. I know the process, but My5 just freezes and I cannot start playing a video, indeed at this stage I cannot even navigate to another video.
Using a plain browser (i.e. not within Jaksta), I can view videos on My5, Channel4 and ITV using both Edge and Chrome. Also Channel4 and ITV using Internet Explorer, but My5 on Internet Explorer also freezes.
From JohnB @ 13 Mar 2020 16:03
The DVR uses chrome. You can run this externally from Jaksta and open my5 and see if you can play a video in it.
Make sure your installed chrome is completely closed and then run and go to my5 and see if you can play a video.
C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 7\vsc\cp\chrome.exe
From CRS @ 16 Mar 2020 10:03