Jaksta Media Recorder for Windows Technical Support Forum

JMR Crashes

For the past few days, whenever I attempt to use JMR, more specifically enter in an URL, JMR will pop-up a "blank.html" window, and after about 3 seconds, the Window and JMR will both close.


From Mike Tackett @ 25 Oct 2021 01:10

Answers: 7, Votes: 0

Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 so I can see what is happening.


From CRS @ 25 Oct 2021 07:10

Votes: 0

Attachment included


From Mike Tackett @ 25 Oct 2021 07:10

Votes: 0

Please delete C:\Users\Conns293\AppData\Local\Jaksta Media Recorder 7\JakstaDVRvd.22000.generated.dll and restart JMR and see if that fixes it.


From CRS @ 28 Oct 2021 11:10

Votes: 0

I tried that, and still no luck. Additionally, I've gone as far as Uninstalled my Anti Virus, and re-installed JMR, and still get the same issue. Nothing on my end has changed internally, to cause JMR to not work.


From Mike Tackett @ 28 Oct 2021 11:10

Votes: 0

It's been a week, and no update to this issue. Should there be a resolution sooner than later?


From Mike Tackett @ 04 Nov 2021 11:11

Votes: 0

JMR is crashing attempting to create a virtual desktop to do DVR recording.

You may have windows update issues.  Please ensure all windows updates have been applied correctly.


From CRS @ 05 Nov 2021 19:11

Votes: 0

Everything looks fine on my end.


From Mike Tackett @ 06 Nov 2021 00:11

Votes: 0