Technical Support for Jaksta Media Recorder

Support | Windows | Technical | Jaksta Media Recorder | JMR is crashing when the internet connection will be interrupted.

JMR is crashing when the internet connection will be interrupted.

Asked by LibertyX @ 03 May 2019 00:05 / Views: 33

If JMR is running and the Internet Connection will be interrupted (e.g. due to router reboot or dsl reconnect) JMR crashes and gets closed.

In Windows Event Log you will see this Error Message

Beschreibung
Pfad der fehlerhaften Anwendung:	C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 7\jmrp.exe

Problemsignatur
Problemereignisame:	APPCRASH
Anwendungsname:	jmrp.exe
Anwendungsversion:	7.0.1.36
Anwendungszeitstempel:	5c077266
Fehlermodulname:	StackHash_9d12
Fehlermodulversion:	10.0.17763.292
Fehlermodulzeitstempel:	f3450dbf
Ausnahmecode:	c0000374
Ausnahmeoffset:	PCH_20_FROM_ntdll+0x00070A5C
Betriebsystemversion:	10.0.17763.2.0.0.256.48
Gebietsschema-ID:	1031
Zusatzinformation 1:	9d12
Zusatzinformation 2:	9d126834736d807eeec64e6913eebbe5
Zusatzinformation 3:	09e6
Zusatzinformation 4:	09e678ae10046c5857534d5df2a726ea

Weitere Informationen über das Problem
Bucket-ID:	8bcf6423271392fa5b1dd008e8491198 (1953946550024081816)

 


From @

Does someone looking into that issue or will it be ignored?

i can say its not caused by an interupt of the internetconnection it is caused by an interupt of the network connection e.g. WLAN reconnect or chanel switching.


From @

Sorry thought I had replied in another thread.  

Cant tell from the details provided but the crash is from a very low level.

Latest windows 10 is causing issues with winpcap on some systems.

Install  https://nmap.org/npcap/  in winpcap mode.  Will probably fix your issue.

Next release will replace winpcap with npcap.


From @

Thx for the reply

I have installed npcap in winpcap (api) mode but now jmr will not find any Monitors?


From @

Install directly over the top of winpcap and ensure "Install Npcap in WinPcap API-compatible Mode" is checked.

If you are still having issues please get debug logs via "Debug logs on Start" - see the following:

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


From @

I can not install npcap when winpcap is already installed

npcap installer is forcing me to uninstall winpcap (WinPcap Api Mode was choosen)


From @

looks like there is some error happening in the background of your image on npcap installing..

In anycase please provide debug logs on start as per my previous response.


From @

Here the Logs with npcap is installed


From @

The "Network Monitor" is failing as well to load ... 

Recommend uninstalling winpcap, npcap, and the Jaksta Network Monitor and then rebooting and then reinstalling as required.

If that doesn't sort it out please provide debug logs as follows - switch off the Monitor for this as it just makes the logs harder to read and this is unrelated to that feature.  

Then switch on "Include network trace in debug logs" and then  debug mode and then navigate to Settings > Internet Downloads and then switch on AUTO.  That will give logs with much more details about what is failing hopefully.


From @

Hi here the Logs you want.

It works till i reboot my computer after the reboot JMR is not finding any Monitor and i can not start AUTO due to there is no Monitor set.

I have checked the Option "Automatically start the NPCAP Driver at boot Time"


From @

With the latest Installer (https://nmap.org/npcap/dist/npcap-0.99-r7.exe) it is working and i can choose an Monitor and start AUTO but now JMR is not detecting any Stream


From @

You have Monitor HTTPS/SSL switched off and  a network interface selected that has no traffic going over it by the look of it.  Settings > Internet Downloads


From @

I have also tried with HTTPS/SSL enabled and here it also not working.

There are only two NIC's that i can choose LAN and WLAN on the Reason that i connected over WLAN i have chosen "WLAN" as NIC to monitor.

With Winpcap its working with the same settings


From @

Can you see if npcap is working with wireshark on your machine.

https://www.wireshark.org/ 


From @

Don't ask me why, however i have removed npcap an reinstalled it again it works...


From @