Jaksta Media Recorder for Windows Technical Support Forum

last update and youtube

my jaksta media recorder 7 stop working properly after the last update. How can I fix it, or remove the last update.

From a3124870418@gmail.com @ 19 Sep 2018 21:09

Answers: 6, Votes: 0

Was this to do with youtube which changed?  

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/you-tube-6000055450

If not then please provide further details of your issue.

From CRS @ 10 Sep 2018 09:09

Votes: 0

The appropriate boxes were checked. I even uninstalled and reinstalled the program.after I reinstalled the program I choose the recommended option to upgrade. the file attached shows the program working in on instance and in the you tube instance it says complete (errors). if you notice at the bottom of the page it also says the url is not supported . please advise 

From a3124870418@gmail.com @ 10 Sep 2018 12:09

Votes: 0

Please check Settings > Internet Downloads > Advanced > Extractor version is 2018.09.10 or greater. 

image

If not you do not have the latest extractor engine.

Please provide debug logs as per the following when trying to capture a youtube video

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

From CRS @ 10 Sep 2018 12:09

Votes: 0

I checked my extractor version  is 2018-9-01, as to day is 2018-9-9 I'm gathering that another upgrade will be coming tomorrow since I need update version 2018-9-10.

From a3124870418@gmail.com @ 10 Sep 2018 12:09

Votes: 0

Yesterday was the 10th for me ;)

You should have got the update as soon as it was released.  If you havnt got it please provide debug logs as requested. 

From CRS @ 11 Sep 2018 13:09

Votes: 0

Thank you i got the update shortly after my last comment.the program seems to be working properly.

From a3124870418@gmail.com @ 11 Sep 2018 13:09

Votes: 0