Technical Support for Jaksta Media Recorder
Monitor entries keep disappearing after updating to Jaksta Media Recorder 18.104.22.168
Asked by Jesse @ 28 Jun 2020 11:06 / Views: 60
I have noticed that after updating to the latest current version of Jaksta media recorder, all of my monitors will randomly be removed from the software. I have them all backed up and can restore them at will, however this is requiring me to be constantly aware that the items have been removed again. The prior version that was installed was 22.214.171.124 and the issue was not occurring. I have gone so far as to completely uninstall the software and remove all existing settings and reinstall and re-create the settings and monitors with the same result. Has this been happening to anyone else?
From Jesse @ 28 Jun 2020 11:06
If you uninstall and check to remove all your settings and library then everything will be deleted.
Just do the upgrade option and everything will be kept.
From CRS @ 28 Jun 2020 12:06
I perform that step intentionally in case something got Corrupt during the upgrade. Even after performing that step my monitors still disappear randomly.
From Jesse @ 28 Jun 2020 12:06
Monitors are stored in the following location
C:\Users\<your username>\AppData\Roaming\Jaksta Media Recorder 7\Monitors
Something on your computer is deleting the files if they are disappearing.
From CRS @ 28 Jun 2020 14:06
yep same thing has been happening to me for months
how about we can actual get a fix for this?
saying something on your computer is deleting the files is like saying theres a ghost in your pc
how can something just be deleting the files and monitors
surely its up to you and your developers to prevent this from happening
its like taking no account or responsibility and just saying oops not our problem which is ridiculous
From Danzer @ 02 Jul 2020 12:07
Ive already told you there is nothing in the app that can delete your monitors. There are however lots of things that can delete your roaming profile.
Go find another app to use Danzer. This app is just developed and supported by me. If you dont like my answers then just go away. Please just go away and find something else to use.
From CRS @ 02 Jul 2020 14:07
I can understand being a single point of contact for development and support, but being rude to the people asking for assistance isn't necessary.
Since your last comment telling me where the monitors were stored, I went through all of the computers that had the product installed and provided exceptions to all antivirus and anti-malware software to said folder. The monitors continued to be removed after doing this. Since this was occurring on multiple computers in the same way I dug further. I found that the monitors were in fact being deleted from the program, but only under a very specific circumstance.
If the program is using one of the monitors to download a video and fails several times in a row, this causes some sort of error state with in the program which causes the monitors to disappear. Aside from this very specific scenario, you are correct that the program does not remove the monitors on its own.
From Jesse @ 02 Jul 2020 20:07
And I would like to add for the record, the reason I'm using this program rather than something else is because this program was the best that I found. And if you are the person who created it, then you deserve a lot of praise for the application.
From Jesse @ 02 Jul 2020 20:07
Eric it wasn't directed at you. I provide a lot of detailed support, but do reserve my right to block abusive people, delete posts etc or simply call out people who are just being constantly rude to me.
Please refer to this thread https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/why-does-it-keep-showing-queud-on-jaksta-media-recorder-6000061894 where it all started and where Denzer and I have sorted out our differences.
If you could please provide debug logs showing this behaviour I can investigate it. Sounds like they are getting corrupted. I have around 100 monitors constantly running and have never experienced this and looking at the analytics there are over 35k monitors running globally at any given time. So it would be great to get to the bottom of it. If the monitor files exist please also zip them up and attach them so I can see any corruption.
From CRS @ 03 Jul 2020 08:07
Hello there :D
Just to pop in shortly. Recently I bought Jaksta media recorder and it is BY FAR the best app for this purpose. But, recently I start to lose monitors, they just disappear... It seems to me that it started with the last Windows 10 update which I installed a few weeks ago. As well I wonder is there any limitation on the number of saved monitors? I have ATM 264... Of course, I am enabling/disabling them as needed... That number of 264 looks suspiciously close to 265 haha So I wonder is there any possible problem?
From jura666 jura666 @ 20 Mar 2021 16:03
I had lost my email and was unable to find this thread for so long. Thank you for replying and sending me an email with the link. The issue has still been ongoing for me as well. I have just turned the logs on as was requested of me nine months ago… (Sorry it took way too long!) And I will update this post once I have been able to replicate the issue.
From Jesse @ 20 Mar 2021 23:03
It happened again last night, and I was able to collect the logs. I am attaching them here.
From Jesse @ 21 Mar 2021 22:03
Ooh it will be so nice if you guys figure it out... It happens to me every day and it really is annoying :(
From jura666 jura666 @ 22 Mar 2021 03:03
Thanks for your logs.
It looks like JMR was abruptly stopped at 2021-03-21 01:45:08 (not a normal shutdown) and restarted at 2021-03-21 01:47:58. Looks like this resulted in some corrupted monitor files, although not all. What was happening at this time? Windows update reboot?
Could you please zip up and send me the files in C:\Users\shapm\AppData\Roaming\Jaksta Media Recorder 7\Monitors
From CRS @ 22 Mar 2021 09:03
I'm not sure what could've happened during that time. I have scheduled reboots on that machine set at 7:30 AM, and any Windows update should be waiting for me to manually restart the machine to make sure that it comes back up and should never occur in the middle of the night.
From Jesse @ 22 Mar 2021 19:03
Thanks for the zip. Yep some of the monitor files have become corrupted.
Could you have a look in your windows event log and see if you can see anything around that time.
Incase you dont know how: https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
Have a look in Windows Logs > Application and System.
I will need to see how I can stop this from happening. In the mean time please ensure you have exported the monitors so you can easily reimport them again, in the case of corruption when something like this happens.
From CRS @ 23 Mar 2021 09:03
Looks like something did cause the machine to think it was rebooting, but since the machine is still showing uptime as being about a week, It likely didn't reboot, which means I have some work to do on my end as well.
I really appreciate you looking into this, and please let me know if there's anything else I might be able to provide to help you out.
From Jesse @ 23 Mar 2021 19:03
Thanks for letting me know. I will look at moving the monitor files to sqlite which should provide better handling of system issues like this.
From CRS @ 24 Mar 2021 19:03
Checking to see if there is any update on this as it is still happening.
From Jesse @ 22 May 2021 21:05
Hey guys :)
Just to inform you that I solve my problem with the monitors disappearing act :) I simply reinstalled Jaksta over the old one, so without uninstalling the old one. It retains all data in it and monitors just stop dissapearing. Now I have 3 times more than last time I write hear and it all works perfectly :)
Sorry that I didn't post it before, but I lost the direct link to this thread, so Jesses bump was very useful.
HF and cya :)
From jura666 jura666 @ 24 May 2021 03:05
Unfortunately, I've tried that several times and it seems to still be recurring for me. I'm glad you found something that works for you.
From Jesse @ 24 May 2021 03:05
Oooh sorry to hear that... I hoped it will help you as well.
Ah well, I hope you will manage to solve that problem with support then :) GL.
From jura666 jura666 @ 24 May 2021 03:05
maybe i can add my experience with corrupted monitors.
Since my PC does random crashes, i had to figure out, that some monitors just vanished after restarting JMR. so now every time i have a crash while JMR was running:
I restart PC, then import my monitor backup file (i have two main files with one difference: A and B)
i normally monitor with file A but after crash i import B, directly after that i import A and then i close JMR and restart.
I dont know if this is necessary but at least it guarantees me that after the PC crash all monitors work like they should do
From Ramon @ 29 May 2021 08:05
Many thanks! Unfortunately, my crashes seem to be a bit different than what you experienced. My computer itself doesn't crash, and the application stays on through this entire process, however the majority of the monitors are removed. I'm able to import everything again by using your same method, but I'm trying to figure out what I can do to us top from disappearing in the first place.
Many thanks to everyone for their input. I'm glad that everybody else's able to find a workaround for their own issues as well.
From Jesse @ 29 May 2021 08:05